Vaishali Sharma
Noida
Summary
Diligent and dedicated Deputy Manager with 9 years of experience in the Book Publishing industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities. Determined with success boosting productivity and streamlining procedures for organizations. Focused on smoothly overseeing financial, personnel and operational facets. Expertly balanced targets with resources and optimized long-term success.
Overview
12
12
years of professional experience
Work History
Deputy Manager Business Operations
Dorling Kindersley Publishing Pvt. Ltd.
03.2015 - Current
- Reporting accurate and timely project data to management by analyzing and interpreting
- Improved efficiency by streamlining processes and implementing innovative management strategies
- Creating third party contracts with appropriate approvals, and maintaining strong relations
- Providing program management and operational support to Local publishing
- Profit & Loss accounts and statements are prepared for every book, followed by a sign off process
- Lead the Import & Export of books as per customer requirement
- Give marketing support to the PR team
- Reduced operational costs through effective negotiation with printers
- Managing production and delivery of local projects
- Taking care of pre and post delivery procedures
- Helped with planning schedules and delegating assignments to meet customer timelines
- Generated repeat business through exceptional customer service, identifying needs and responded to customer concerns with friendly and knowledgeable service
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Strong leadership skills by managing projects from start to finish
- Skilled at working independently and collaboratively in a team environment
- Ability to develop and implement creative solutions to complex problems
- Passionate about learning and committed to continual improvement
Senior Executive Operations
Investors Clinic Infratech Pvt. Ltd.
07.2012 - 09.2014
- Handling form discount adjustments at the builder end
- Issuing credit note discounts to the clients and honoring them
- Maintaining strong builder relations and coordination
- Managing customer care queries and issues
- Taking care of resale deals
- Clearing clients' bills and chasing builder to release brokerage
- Responsible for soft launch projects and unit allotment to clients
- Handling legal documentation of clients
- Managing schemes and incentives announced by builders
Education
Post graduation in Business Administration -
Guru Gobind Singh Indraprastha University
01.2012
Graduation in Business Administration -
Guru Jambheshwar University
01.2010
Graduate Diploma in International Business -
Jagannath Institute of Management Sciences
01.2010
12th -
CBSE, D.A.V Public School
01.2007
10th -
CBSE, D.A.V Public School
01.2005
Skills
- Power BI - BookScan Analysis Tool, Amazon Search Dashboard
- ERP Microsoft Dynamic - Navision
- Microsoft - Powerpoint, Excel, Word
- Operating System - MAC, Windows
- Business Analysis and Reporting
- Project scheduling & management
- Vendor & Supplier management
- Process planning & improvement
- Customer Relationship Management
Accomplishments
- Used Microsoft Excel to develop tracking spreadsheets, leading to improved efficiency and eliminate duplicity
- Supervised team of 10 staff members in events like World Book Fair and Bookaroo held annually
- Promoted book donations to various NGOs, Public schools and libraries
Timeline
Deputy Manager Business Operations
Dorling Kindersley Publishing Pvt. Ltd.
03.2015 - Current
Senior Executive Operations
Investors Clinic Infratech Pvt. Ltd.
07.2012 - 09.2014
Post graduation in Business Administration -
Guru Gobind Singh Indraprastha University
Graduation in Business Administration -
Guru Jambheshwar University
Graduate Diploma in International Business -
Jagannath Institute of Management Sciences
12th -
CBSE, D.A.V Public School
10th -
CBSE, D.A.V Public School
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