Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

VAISHALLY GAUTAM

Senior Manager Operations & Legal
Mumbai
VAISHALLY GAUTAM

Summary

Versatile Senior Manager specializing in Operations handling at Warehouse & Headoffice for Operations and skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. History of cultivating an open culture with free exchange of information. Pursuing new professional challenges with a growth-oriented company. Forward-thinking Senior Manager adept at managing teams of 30 employees with 8-10 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrate all round growth of Operations , Account handling , Human Resource management , Salary Payroll compliance & Legal expertise.

  • Representing the company for all Legal Matters & making Contracts , Distributor agreements & suggesting the management on legal issue .

Proactive and meticulous Manager with over four years of experience Import Legal Compliance ,Logistics & supply chain management industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.

Overview

16
years of professional experience
45
years of post-secondary education
6
Languages

Work History

Mapleleaf Epicurea Pvt Ltd
Mumbai

Senior Manager
08.2020 - Current

Job overview

  • Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Implemented and developed operational standards, policies and procedures.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Provided strong leadership to enhance team productivity and morale.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Recommended and implemented successful strategies to maximize revenue.
  • Modified inventory control programs to maintain and enhance annual business plan.
  • Developed and implemented new filing systems to improve organizational efficiency and productivity.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Implemented productivity benchmarks across all departments to maximize company revenue.

Convergyes
Mumbai

Customer Service Representative
11.2014 - 12.2016

Job overview

  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Concentrix India
Mumbai

Training Manager
12.2016 - 06.2020

Job overview

  • Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
  • Communicated all learning and performance objectives, schedules, and training assessments to upper management.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Trained new hires to perform cross-training exercises with experienced workers.
  • Delivered new employee onboarding and training sessions via [Software].
  • Collaborated with other departments to align training programs with organizational goals and objectives.
  • Managed new employee orientation training process for more than 60 employees each month .Onboarding Communication Voice & Accent & Culture Trainning
  • Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
  • Implemented new learning strategies depending upon employees' skill levels.

SCHOOLGURU EDUSERVE LTD
Mumbai

Lecturer
08.2013 - 10.2014

Job overview

  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Collaborated with faculty and staff to create meaningful learning experiences.
  • Conducted individual research projects to actively contribute to institution's research work.
  • Utilized distance learning technology to instruct students remotely.
  • Selected and designed lesson plans and curriculum to meet academic objectives.

Mitibai College Of Law
Mumbai

Assistant Lecturer
03.2013 - 10.2014

Job overview

  • Developed easy and open rapport with students to encourage engagement and academic progress.
  • Participated in weekly faculty meetings and contributed to curriculum review.
  • Supported positive image of university by being responsive and promptly responding to requests and inquiries.
  • Reviewed teaching activities and identified and implemented strategies to improve student ‎learning outcomes.
  • Prepared and organized different teaching aids for use in classroom.
  • Initiated and facilitated classroom discussions.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
  • Used PowerPoint and Google Classroom technology to give presentations to student classrooms.


PANGEA 3
Mumbai

Legal Assistant
09.2012 - 03.2013

Job overview

  • Worked on Legal Documentation Review & contracts .


  • Reviewed court documents and legal documentation review with for Client based out of USA .
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Made contract Drafts & reviewed the same .

Law College Dehradun
DEHRADOON

Lecturer Law
07.2008 - 09.2009

Job overview

  • Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
  • Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
  • Been a Lecturer In law for students of Graduate level. Taught law subjects like trusts & equity, interpretation of statutes, Legal Language, constitution, taxation & other commercial laws. Supported the students in moot court presentations. Counseling the students of better career options in the fed of Law. Been an active member of legal aid clinics. Facilitated institute Conclave

Education

MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
VADODARA

L.L.M - CORPORATE LAWS from CORPORATE LAW
05.2005 - 06.2024

University Overview

MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
VADODARA

LLB from LAW
08.2002 - 04.2005

University Overview

DAVV
INDORE

B.COM- MANAGEMENT from HR & MANAGEMENT
08.1998 - 05.2021

University Overview

Skills

Logistics operations management

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Interests

Travelling

Singing

Cultural Activities

Sports

Music Vocal , Classical & Pop

Timeline

Senior Manager
Mapleleaf Epicurea Pvt Ltd
08.2020 - Current
Training Manager
Concentrix India
12.2016 - 06.2020
Customer Service Representative
Convergyes
11.2014 - 12.2016
Lecturer
SCHOOLGURU EDUSERVE LTD
08.2013 - 10.2014
Assistant Lecturer
Mitibai College Of Law
03.2013 - 10.2014
Legal Assistant
PANGEA 3
09.2012 - 03.2013
Lecturer Law
Law College Dehradun
07.2008 - 09.2009
MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
L.L.M - CORPORATE LAWS from CORPORATE LAW
05.2005 - 06.2024
MAHARAJA SAYAJIRAO UNIVERSITY OF BARODA
LLB from LAW
08.2002 - 04.2005
DAVV
B.COM- MANAGEMENT from HR & MANAGEMENT
08.1998 - 05.2021
VAISHALLY GAUTAMSenior Manager Operations & Legal