Vaishnavi Choudhary
Senior Corporate Trainer
New Delhi
Summary
Skilled training consultant who can conduct classroom/virtual sessions focused on developing behavioral competencies, improving communication, handling customers & leadership development programs. Curate development journey post analyzing the client requirements. Enthusiastic & quick learner. Focused on maximizing employee performance. productivity & quality.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Senior Corporate Trainer
TechMahindra Pvt. Ltd.
Noida
03.2021 - Current
- Facilitate behavioral, communication and leadership programs for global employees
- Analyzed stakeholder requirements and designed journeys to rectify issues, increase efficiency and exceed training goals
- Design training programs to address skill gaps in employees
- Develop onboarding programs for new employees
- Conduct evaluations to identify areas of improvement and to gauge the effectiveness of programs
- Liaise with managers to determine training needs and schedule training sessions
- Conduct feedback & coaching certifications for the leadership team
Soft Skills Trainer
TechMahindra Pvt. Ltd.
Noida
09.2018 - 03.2022
- Trained newly hired employees on the product, behavioural and soft skills
- Designed presentation/projects basis of the client requirements to ensure improvement in the BAU targets
- Conducted TNI refresher sessions basis quality scores
- Live call barging/call audits/call listening sessions conducted for gap analysis & solution identification
- Managed LMS tool (Nittio) for all the batches & training sessions including PKT
Trainer
IEnergizer BPO Ltd.
Noida
05.2016 - 09.2018
- Trained all the newly hired and tenured employees on product and call handling skills
- Understood the customer/client requirements & designed effective presentations
- Conducted dip-checks on daily updates
- Conducted refresher, feedback & coaching sessions to improve call handling skills
- Conducting fun activities on weekly basis as a refreshment for the employees.
- Reviewed the performance with the management every quarter to identify the area of opportunities and design an action plan to ensure improvement in performance
- Prior to trainer, I was working as an Assistant Executive, wherein I had to connect with customers to resolve their concerns, manage bookings of clients, modify/customize travel plans
Education
Bachelor of Arts - English (Hons)
Delhi University
Delhi 04.2015 - 03.2018
Skills
Facilitation Skills
Timeline
Senior Corporate Trainer
TechMahindra Pvt. Ltd.
03.2021 - Current
Soft Skills Trainer
TechMahindra Pvt. Ltd.
09.2018 - 03.2022
Trainer
IEnergizer BPO Ltd.
05.2016 - 09.2018
Bachelor of Arts - English (Hons)
Delhi University
04.2015 - 03.2018
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