VAISHNAVI GUPTA
Senior Executive
Delhi
Summary
Looking for a challenging role within the IT industry where I can leverage my strong technical expertise, effective management skills, and over three years of experience in the IT sector. Highly trained and experienced in working independently to assess, test and remedy network issues. Strong communication and troubleshooting skills.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Network Engineer
Softenger Pvt Ltd.(Hewlett Packard), Delhi, DL
Delhi
10.2021 - Current
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Troubleshot complex multi-vendor network service provider issues.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Assisted with implementation and support of network monitoring tools.
- Collaborated with vendors to identify best options for optimizing network performance.
- Created VPN infrastructure and allowed for secure remote connections.
- Provided detailed network diagrams and procedural guidelines.
- Escalated emergency technical issues beyond knowledge to maintain optimum up-time.
- Extensively proficient in managing and leveraging a network operation tools, including PRTG, NNMI, NA, CPPM, and NPS, to enhance network performance.
- Upgraded System hardware and managed documentation.
- Updated policy procedure and troubleshooting guidelines.
- Proficiently handled configuration and troubleshooting of Aruba HP 3810M, 2530, and 5900 switches, ensuring optimal network performance and reliability.
- Updated and escalated system issues to the appropriate teams, facilitating swift resolution and ensuring seamless network functionality.
IT Service Desk -NISD Agent
Softenger Pvt Ltd.(Hewlett Packard), Delhi, DL
Delhi
08.2019 - 09.2021
- Obtained client information by answering telephone calls.
- Resolved caller issues quickly and thoroughly.
- Informed clients of policies and procedures.
- Performing Incident/Interaction investigation diagnose and resolution
- Working knowledge of MS Operating systems and application
- Installing and Updating Agents (SCCM, DLP, SEP, NAC, SEE, RSA Secure ID, Citrix)
- Escalated unresolved issue to appropriate level
- Installed software, modified and repaired hardware and resolved technical issues remotely.
- Managed call flow and responded to technical support needs to customers
- Provided hardware and software support for all in one machine and resolved printing, installation, OS issues
- Handling severity-1 level to severity-4 level Incidents
Customer Support Engineer
Aforeserve.com (Hewlett Packard), Haryana, HR
Gurgaon
05.2019 - 08.2019
- Used remote diagnostic tools to identify sources of certain customer issues.
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues.
- Answered incoming support inquiries via chat, phone and email.
- Trained customers to use and maintain equipment to reduce service issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Bsc. Physics & Maths - Physics & Maths
C.S.J.M University(Kanpur)
Prayagraj,UP 06.2015 - 06.2017
Skills
Network Troubleshooting
LAN switching technologies
Technical Support
Remote work support
Aruba ClearPass proficiency
Technical infrastructure upgrades
Network performance monitoring
Project Management
OSPF routing
Port security knowledge
Network device monitoring
Change Management
Routing protocol expertise
Ether Channel mastery
Verbal and written communication
Layer-2/3 protocols
Excellent presentation skills
Strong troubleshooting skills
Certification
Hardware & Networking JCHNE+Clv2 Jetking Institute
Timeline
CCNP ENARSI+FIREWALL Network Kings Institute, Chandigarh,
08-2022
Network Engineer
Softenger Pvt Ltd.(Hewlett Packard), Delhi, DL
10.2021 - Current
CCNA Network Bulls Institute, Haryana,
05-2021
IT Service Desk -NISD Agent
Softenger Pvt Ltd.(Hewlett Packard), Delhi, DL
08.2019 - 09.2021
Customer Support Engineer
Aforeserve.com (Hewlett Packard), Haryana, HR
05.2019 - 08.2019
Hardware & Networking JCHNE+Clv2 Jetking Institute
01-2018
Bsc. Physics & Maths - Physics & Maths
C.S.J.M University(Kanpur)
06.2015 - 06.2017