Vaishnavi Kashyap
Summary
I pursue total 7.5 years of experience in both technical and management aspects. Technical experience predominantly in the field of Windows Exchange server Administration and that employs my domain expertise to the maximum, while providing me with wide exposure,sufficient responsibilities, and an opportunity to learn more and grow.
I am also skilled in managing a team ensuring timely delivery of services and maintaining customer satisfaction .Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research.
Proficient in improving existing processes, procedures, technical enhancements, resource requirements and stakeholder engagement procedures to drive operational efficiency.
Work History
Microland Limited
Job overview
- Ensured compliance with company policies by managing message tracking logs, journaling rules, eDiscovery searches, and litigation holds as needed.
- Planned the monthly reboot activities on all servers and driving through the change by assisting L2 team in case of issues.
- Handled the priority tickets and driven till the closure.
- Strategized disaster recovery plans to minimize downtime and data loss in case of unexpected outages or hardware failures.
- Driving the changes to renew the exchange certificate before they expire, and handling issues related same.
- Worked on the monitoring the NetBackup on the sites that doesn’t have DR locations and fix the issues on same.
- Conducted training sessions on Exchange administration topics, enhancing staff knowledge and skills within the IT department.
- Identified recurring problems and created an action plan to address them.
- Reduced client escalations by proactively addressing potential concerns and implementing solutions.
- Ensured capture and tracking of action items and followup to closure with clarity.
- Tracked and reported weekly progress of development milestones.
- Optimized resource allocation by effectively managing personnel schedules, project timelines, and budget constraints.
- Monitored resource performance consistently leading towards better managed workloads resulting in increased customer satisfaction rates.
- Developed strong and positive work relationship with all the stakeholders based on responsiveness, clear communication and serving the specific needs of client at any given time.
Accenture India Pvt. LTD
Job overview
- Aiding on regular mailbox issues, SMTP mail flow related issues, Spam filtering and fixing issues using Proofpoint
- Change creation and implementing the changes and monitoring the changes performed in architecture.
- Drive and manage continuous service improvement activities.
- Leading the cleanup activities in the environment starting form checking all parameters of objects (shared mailbox, distribution group etc.) and determining unused objects and driving the change to closure.
- Driving and working with application team to move mailboxes to use modern authentication.
- Creating scripts for making daily tasks easy.
TATA CONSULTANCY SERVICES
Job overview
- Analyzing and resolving issues related to Exchange Servers, Lync issues and coordinating with L3 team
- Mailbox permission delegation, restriction and Modification depend up on user’s requirement.
- Assisted in PST exports and imports when Data Loss prevention team requested.
- Assisting in weekend activities which includes planned reboots of exchange and Lync and have been involved in executing technology change managements(TCM) as per client requirements.
- Experience in RU update patching on exchange servers.
- Experienced in managing disk space issues.
- Analyzing the issues and assisting l3 in outage situations.
Skills
Microsoft Exchange server- 2010,2013,2016
Certification
Languageproficiency
- English
- Kannada
- Hindi
- Telugu
Projects
- Lead Unused mailbox cleanup project Involved in educating application owners to switch to Modern authentication project
- Involved in post migration project
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