Vikram Bhatia
O365 Administrator
Bangalore
Summary
A Messaging and collaboration(O365 & Exchange Admin) expert with more than 15 Years of Experience in Designing, Implementing and Troubleshooting Microsoft Technologies. Demonstrates expertise in managing and delivering results within time and budget constraints. Excellent management and communication skills with a track record of providing cutting-edge business solutions. Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Specialist Messaging Services
AB-InBev
08.2022 - 02.2024
- Managed O365 tenant with over 250,000 mailboxes and implemented security best practices for the environment
- Redesigned O365 and on-premise global mail flow, eliminating a single point of failure
- Created a centralized audit log to track all changes made in the environment and ensured compliance with regulatory requirements such as GDPR by implementing appropriate controls
- Implemented new features and functionality within the tenant including E-Discovery capabilities, Multi-Geo capabilities, and others
- Assisted other engineers on projects related to O365 when needed and assisted in designing solutions that meet business needs while adhering to Microsoft’s Infrastructure Best Practices
- Provided training internally on O365 administration concepts and participated in design discussions regarding future state initiatives involving O365
- Created and maintained a comprehensive list of all O365 tenants, including email addresses, domains, and administrators
- Managed the migration of over 5000 users from on-premises Exchange to O365 using PowerShell scripts
- Conducted regular security audits for compliance with HIPAA regulations and best practices
- Implemented an automated process for creating new mailboxes that reduced onboarding time by 50%
- Reduced average ticket response times by 25% through improved communication between support teams
- Installed Exchange 2013 servers for Europe business unit, ensuring high availability
- Implemented high availability for inbound mail traffic, moving from DNS round-robin to Load balanced approach
- Led Enterprise voice project for GCC INDIA and Asia Pacific business unit migration to O365
- Execute, manage, and lead O365 for all the business units
- Responsible for strategy, governance, and operational service management across regions
- Calculating, measuring, and tracking business values by optimizing the value of the work with the vendor partners & Team(s)
- Ensure that the Product Backlog is visible, transparent, and clear to all, and shows what the vendor partners will work on next
- Rightly engage key stakeholders within and outside the organization, with the Delivery Team
- Capturing stakeholder assumptions and translate them into hypothesis driven outcomes
- With vendors created and measured Process Performance and Service Improvements to enhance the service availability and delivery
- Managed escalations necessary to ensure process integrity and efficiency, and ensure Leadership is aware of significant issues or opportunities.
Europe Exchange Server Manager
Capgemini India Private Limited
10.2016 - 05.2022
- Managed Europe Exchange servers
- Implemented Service improvement plan for Exchange 2010
- Provided technical assistance and resolved escalated customer complaints
- Worked on Exchange-SAP integration project
- Worked on issues: Outlook, Yammer, MS Team, Skype to Team migration, SharePoint issues
- Analyze, develop and communicate key Onboarding process and technology improvements for O365
- Worked with vendors on licensing cost for O365 products suites and pricing
- Exchange/O365 support, maintenance, and administration (Account provisioning, migration from Exchange to O365, distribution group creation)
- SharePoint administration and support
- Assisted in the administration of O365 accounts and services
- Performed user account management tasks such as creating new accounts, resetting passwords, and managing user permissions
- Helped resolve technical issues with O365 applications and services.
Exchange Server Specialist
WIPRO BPS
04.2006 - 10.2016
- Planned and designed Exchange 2010 and Exchange 2013
- Ensured meeting targets for Days to Solution (DTS), Days to Closure (DTC)
- Mentored new hires on troubleshooting and case management
- Areas of expertise include Database management, Outlook connectivity, Mailboxes Migration, High availability, and troubleshooting.
Education
3 yrs. Diploma in Electronics & Video Engineering -
SWAMI VIVEKANAND POLYTECHNIC
1 yr. Licentiate Course in Advance Electronics Video Servicing (L.A.E.V.S) - undefined
TULSI TECHNICAL INSTITUTE
1 yr. Licentiate Course in Radio & Audio Servicing (L.R.A.S) - undefined
TULSI TECHNICAL INSTITUTE
S.S.C - undefined
Mumbai Board
Skills
Enterprise Consultant – O365 Exchange Onlineundefined
Certification
Microsoft Certified Solutions Associate – O365
Personal Information
Date of Birth: 09/03/75
Timeline
Specialist Messaging Services
AB-InBev
08.2022 - 02.2024
Europe Exchange Server Manager
Capgemini India Private Limited
10.2016 - 05.2022
Exchange Server Specialist
WIPRO BPS
04.2006 - 10.2016
3 yrs. Diploma in Electronics & Video Engineering -
SWAMI VIVEKANAND POLYTECHNIC
1 yr. Licentiate Course in Advance Electronics Video Servicing (L.A.E.V.S) - undefined
TULSI TECHNICAL INSTITUTE
1 yr. Licentiate Course in Radio & Audio Servicing (L.R.A.S) - undefined
TULSI TECHNICAL INSTITUTE
S.S.C - undefined
Mumbai Board
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