Vikram Bhatia

· Coordinating with senior-level managers to streamline project delivery

· Managing cross-functional teams of up to 15 members, ensuring seamless collaboration and adherence to project goals.

· Facilitated the development and delivery of customized reports, enhancing decision-making for clients.

· Analysing and reviewing service performance against SLAs, driving continuous improvement initiatives.

· Conducting regular performance reviews, identifying areas for improvement and implementing corrective actions.

Collaborated with internal teams to align supplier deliverables with customer requirements.

• Managed a team of 5 Microsoft Specialist handling O365 tenant with over 250,000 mailboxes and implemented security best practices for environment
• Orchestrated the seamless migration of 15 legacy applications to the cloud, resulting in a 40% reduction in infrastructure costs and a 50% increase in application scalability
• Redesigned O365 and on-premises global mail flow, eliminating single point of failure
• Created centralized audit log to track all changes made in environment and ensured compliance with regulatory requirements such as GDPR by implementing appropriate controls
• Achieved and consistently maintained SLAs above 98%+
• Created and maintained comprehensive list of all O365 tenants, including email addresses, domains, and administrators
• Managed migration of over 5000 users from on-premises Exchange to O365 using PowerShell scripts

• Managed Europe Exchange servers
• Implemented Service improvement plan for Exchange 2010
• Worked on Exchange-SAP integration project
• Worked on issues: Outlook, Yammer, MS Team, Skype to Team migration, SharePoint issues
• Analyze, develop and communicate key Onboarding process and technology improvements for O365
• Worked with vendors on licensing cost for O365 products suites and pricing
• Implemented new features and functionality within tenant including E-Discovery capabilities, multi-Geo capabilities, and others
• Provided consultations to other engineers on projects related to O365 when needed and assisted in designing solutions that meet business needs while adhering to Microsoft's Infrastructure Best Practices
• Provided training internally on O365 administration concepts and participated in design discussions regarding future state initiatives involving O365
• Expertise in Exchange 2000/2003/2007/2010/2013, & O365 suite
• Systems administration experience on MS platform
• RFS/RFP/RFI experience, providing solutions aligned with business expectations
• IDAM processes on Active Directory, Azure AD, ADFS
• Knowledge of Microsoft technologies like Exchange on-premise, M365, O365 ATP, Active Directory, Azure AD & ADFS

• Planned and designed Exchange 2010 and Exchange 2013
• Ensured meeting targets for Days to Solution (DTS), Days to Closure (DTC)
• Mentored new hires on troubleshooting and case management
• Areas of expertise include Database management, Outlook connectivity, Mailboxes Migration, High availability, and troubleshooting