Jyoti Singh
Pune
Summary
Astute Senior technical Advisor with proven ability to analyze, users and resolving complex technical issues. Possesses knowledge Flexible Technical Support Engineer with 6+ years of experience helping clients maintain smooth operations. Expertise in Mail flow and Mailbox Migration environments. Commended for rapidly and effectively resolving downtime.
Overview
7
7
years of professional experience
Work History
Senior Office365 Administrator
Agreeya Solution PVT.LTD
Noida
02.2025 - 06.2025
- Managed ServiceNow client’s Office 365 (O365) tenant, including day-to-day administration and support.
- Led tenant migration tasks, ensuring secure and seamless data and user transitions.
- Oversaw Identity and Access Management (IAM) processes, maintaining compliance and user access controls.
- Implemented new Office 365 features and services into the tenant environment post-approval, enhancing productivity and collaboration.
Senior Technical Support Engineer
Concentrix
Pune
04.2023 - 01.2025
- Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Served as primary point of contact for escalated issues, collaborating with cross-functional teams to achieve timely resolutions.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks on issue related to mailbox migration.
- Responded to support requests from end-users troubleshooting Conditional access policies, Authentications, and MFA issue related to Azure Identity.
- Assisted system admins with setting up policies for data loss protection and access control for system and user compliance.
- Handling tickets related to Security and compliance issues.
Consultant
Capgemini
Noida
11.2019 - 02.2023
- Troubleshooting users account and mailbox issue.
- Troubleshooting Group policy & AD replication issue.
- Act as a team SPOC.
- Handle Weekly and Monthly calls with client over Process change.
- Manage Backlog and client Escalations.
- Call and Ticket Audit.
Technical Support Specialist
Concentrix (Convergys)
Gurgaon
04.2018 - 10.2019
- No power, no boot, no video, BSOD, Win Installation, Hardware and software troubleshooting.
- Day-to-day handling of team & act as team SPOC.
- Providing B2C support to Microsoft product users.
- Diagnosing and troubleshooting the Windows OS (7,8 & 10) including hardware.
- Providing support on office 365 and different client software.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
Education
BTech - EEE
United Collage of Engineering - AKTU University
Greater Noida07.2017
Skills
O365 Exchange online
undefinedTimeline
Senior Office365 Administrator
Agreeya Solution PVT.LTD
02.2025 - 06.2025
Senior Technical Support Engineer
Concentrix
04.2023 - 01.2025
Consultant
Capgemini
11.2019 - 02.2023
Technical Support Specialist
Concentrix (Convergys)
04.2018 - 10.2019
BTech - EEE
United Collage of Engineering - AKTU University
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