Vaishnavi MD
Onboarding Process Specialist
Bengaluru
Summary
Delivery specialist with professional background in ensuring timely and accurate deliveries. Known for effective problem-solving and consistently meeting client expectations. Team-oriented and adaptable, excelling in dynamic environments while focusing on reliability and customer service. Passionate about fostering collaboration and driving continuous improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Onboarding - Process Delivery Specialist
IBM
Bengaluru
2022.05 - Current
- Experienced in creating and maintaining candidate and employee records in HRIS systems, ensuring data accuracy, and compliance with organizational standards.
- Executed end-to-end onboarding for all levels, from entry-level to executive positions, including contingent workforce management.
- Performed background verifications and addressed general queries, coordinating closely with new hires to deliver a seamless onboarding experience, while consistently meeting SLAs.
- Detail-oriented in providing proper communication to the new joiners on their Day 1 of onboarding, and delivery of all provisioning assets.
- Conducted audits to ensure adherence to quality and performance standards.
- Prepared and delivered detailed reports aligned with client requirements, ensuring transparency and accuracy in all communications.
- Led and coached team members to enhance both individual and overall team performance.
- Delegated tasks effectively, ensuring clarity of responsibilities, and timely achievement of team objectives. Mentored team members to enhance individual capabilities, resulting in improved performance metrics, and reduced error rates.
- Facilitated problem-solving and decision-making, enabling the team to overcome challenges and meet critical deadlines.
- Promoted a positive work environment, encouraging open communication, and accountability within the team. Implemented structured workflows and best practices, driving operational efficiency and compliance with organizational standards.
- Handled client-reported escalations promptly, collaborating with the team to identify root causes and implement corrective actions, ensuring quality standards were maintained, and continuous improvement was achieved through lessons learned.
- Played a key role in Onboarding 2.0 module deployment, supporting the transition from Onboarding 1.0 by proactively preparing for cutover activities, and managing blackout periods.
- Developed comprehensive work instructions based on updated process changes to ensure the smooth adoption of the new system.
- Participated in critical testing phases, including User Acceptance Testing (UAT), System Rehearsal Testing (SRT), and Smoke Testing, to validate functionality and readiness. Identified and reported system bugs to the global project team, contributing to an improved Onboarding experience during hyper care and post-deployment stabilization.
Education
Bachelor of Commerce - Accounts and Finance
Baldwin Women's Methodist College
Bengaluru04.2021
Skills
Analytical skills
Data management
Client relationship management
Team leadership
Documentation and analysis
Problem solving
Effective communication
Attention to detail
Time management
Certification
SAP Certified - SAP SuccessFactors Onboarding, Pursuing
Accomplishments
- Received IBM's Quarterly Best Performance Award for consistently exceeding expectations, and delivering exceptional results.
- Recognized as Best Onboarding Lead for outstanding performance in managing end-to-end onboarding processes and ensuring a seamless experience for new hires.
Timeline
Onboarding - Process Delivery Specialist
IBM
2022.05 - Current
Bachelor of Commerce - Accounts and Finance
Baldwin Women's Methodist College