Vaishnavi Saluja
Customer Care specialist
New Delhi
Summary
To work in an environment that encourages me to succeed and grow professionally, where I can utilize my skills and knowledge appropriately.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Customer Service Associate
Amazon Development Center
06.2024 - Current
- Resolved customer issues by utilizing internal support tools and resources.
- Maintained a positive attitude while managing high call volumes during peak times.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
Customer Care Executive
Concentrix
Gurgaon
08.2023 - 05.2024
- Assisted customers with inquiries using iPhone and iPad.
- Documented customer interactions accurately in the CRM software.
- Resolved complaints promptly while maintaining a positive demeanor.
- Educated customers on product features and benefits effectively.
- Provided customer service by responding to phone and email.
Senior Process Associate
TaskUs
02.2022 - 07.2023
- Primary Responsibilities:
- Handling international clients.
- The average handle time score was 95+.
- Customer satisfaction was 100% with 5 stars, and there are such good and appreciable comments.
- First call resolution score was 100%.
- Achieved the monthly target of CSAT
Process Associate
Radical Minds
11.2019 - 01.2021
- Primary Responsibilities:
- Handling U.S. customers.
- The average handle time score was over 90.
- Customer satisfaction was 100% with 5-star ratings.
- First call resolution score was 95%.
Education
Bachelor of Arts -
Rajasthan University
Jaipur, Rajasthan01.2022
Skills
- English speaking with good proficiency
- Decision making, team building, problem solving
Hobbies and Interests
Positive attitude towards assigned work., Honesty, Hardworking and Punctuality
Disclaimer
I do hereby declare that the above information is true and best of my knowledge.
PERSONAL DETAILS
- Father’s Name : Mr.Pankaj Saluja
- Hometown : Bundi, Rajasthan
- Date of Birth : December 08, 2000
- Language Known : English & Hindi
- Marital Status : Single
- Nationality : Indian
Certification
- Certified by Amazon for completing peak time volume of workflow
Accomplishments
- Awarded by Amazon for giving the best customer service during peak days.
Timeline
Senior Customer Service Associate
Amazon Development Center
06.2024 - Current
Customer Care Executive
Concentrix
08.2023 - 05.2024
Senior Process Associate
TaskUs
02.2022 - 07.2023
Process Associate
Radical Minds
11.2019 - 01.2021
Bachelor of Arts -
Rajasthan University
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