Vaishnavi Iyer (Project Management Professional)
Bengaluru
Summary
Dynamic professional with a proven track record in project management and process improvement across esteemed organizations. Expertise in driving operational excellence and enhancing project efficiency through effective KPI tracking. Skilled in employee training and development, promoting a culture of continuous improvement and collaboration.
Overview
2
2
Languages
1
1
Certification
7
7
years of professional experience
Work History
Team Lead, Income Processing
JP Morgan Chase & Co.
Bengaluru
06.2024 - Current
- Managed income events for equities across diverse markets, ensuring exceptional client service.
- Oversaw workflows, daily controls, and client service resolutions to guarantee regulatory compliance.
- Provided subject matter expertise on income claims and offered strategic insights to senior management.
- Analyzed team performance data and implemented KPI tracking frameworks, improving visibility and accountability.
- Migrated multiple processes to enhance departmental operations through strategic planning and clear communication.
- Led testing phases for projects, facilitating decommissioning of outdated systems and automation implementation.
- Trained new employees and provided ongoing support to strengthen team capabilities and cohesion.
- Organized documentation to support accurate business forecasting and reporting.
- Earned the 2024 Impact Award for driving process excellence initiatives within nine months of joining.
Senior Analyst
Northern Trust
Bangalore
07.2022 - 05.2024
- In my role as a Senior Analyst at Northern Trust, I have overseen the end-to-end management of corporate action events, including event identification, analysis, and the implementation of both mandatory and voluntary events.
- Collaborated with EMEA Mandatory Creations and Canada Voluntary Creations and Processing teams to improve operational efficiency.
- Contributed to EMEA Mandatory Creations and Canada Voluntary Creations and Processing teams, enhancing operational efficiency.
- Managed and resolved exceptions, interacting with agents and various internal teams.
- Managed exceptions and coordinated with agents and internal teams to ensure timely resolutions.
- Achieved multiple recognitions for effectively managing concurrent processes with high accuracy and efficiency.
Advanced Analyst
Ernst and Young
Bangalore
01.2020 - 06.2022
- Designed, implemented, and optimised Engagement Management System solutions to enhance client and stakeholder engagement processes.
- Coordinated with UK and global teams throughout engagement cycle and core client interactions to ensure alignment and support.
- Coordinated effectively with UK and global teams throughout engagement cycle and core client interactions.
- Tracked and managed deliverables in Engagement Management System across all reporting periods while collaborating with global teams.
- Reported on deliverables to stakeholders and clients while maintaining up-to-date tracking tools for transparency.
- Achieved Gold Standard feedback from onshore teams for exceptional performance in client and stakeholder communication and engagement.
- Earned Extra Miler awards twice for outstanding client service and stakeholder management.
Education
Bachelor of Commerce - Finance
Vijaya Main College
BangalorePre-University -
Vijaya PU College
Bangalore10th Standard -
Rainbow International School
HyderabadSkills
- Project and operations management
- KPI development
- Process improvement and change facilitation
- Workflow optimization
- Documentation and reporting
- Stakeholder and client management
- Team performance enhancement
- Effective communication
- Client service resolution
- Process migration
- Team leadership
- Cross functional collaboration
- Budget management
Extracurricular Activities
Driven many employee engagement initiatives within the department to foster a positive workplace culture and enhance team morale.
Personal Information
Driven many employee engagement initiatives within the department to foster a positive workplace culture and enhance team morale.
Certification
- PMP - Project Management Professional
- Generative AI overview for Project Managers
- PMI - Kickoff for Predictive and Agile Project Management
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Team Lead, Income Processing
JP Morgan Chase & Co.
06.2024 - Current
Senior Analyst
Northern Trust
07.2022 - 05.2024
Advanced Analyst
Ernst and Young
01.2020 - 06.2022
Bachelor of Commerce - Finance
Vijaya Main College
Pre-University -
Vijaya PU College
10th Standard -
Rainbow International School