Vaishnawi Giripunje
DESK SYSTEM SPECIALIST
Nagpur
Summary
Desk System Specialist with 3 years of experience providing technical support for various computer, system and office equipment.. Work experience supporting CyberArk PIM Suite Infrastructure Ability to document installation procedures Standard Operating Procedures SOP etc
Overview
3
3
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Varian , a Siemens Healthineers Company
System Administrator
Pune
06.2021 - Current
- CyberArk PIM Suite including but not limited to provisioning for Secure Document Vault Secure repository and sharing infrastructure.
- Single Sign-On and SAML Federation OKTA.
- Expected demonstrable qualities and experience Minimum of CyberArk Certified Delivery Engineer or very equivalent demonstrable experience such as Defender Sentry and evidenced skills
- Working on the ticketing tool :- Service Now. • Working on the monitoring tool called Solarwinds
- Based on incidents, troubleshoot hardware and software issue of the users according to the SLA. • Work on laptops different model and desktops regarding hardware issue
L1 Technical Support Engineer
Amazon Development Center, Pune
Pune
11.2021 - 05.2022
- Accurately processed and documented call transactions. Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Engaged end users and answered questions via email website live chat and in forums.
- Accessed documented procedures tools and manuals to provide support on company supplied software.
- • Printer installation and troubleshooting.
- Scanner configuration and troubleshooting.
- Ticketing tool : GCIC (End user SAP tool)
Technical Specialist
Knoah Solutions pvt ltd, Pune
Pune
08.2018 - 09.2020
- Provide timely assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Effectively document incident management requests and resolution. Analyze root cause, identify known issues or workarounds, and document resolutions.
- Troubleshoot computer/application problems Hardware setup and configuration Software installation/configuration.
- Active Directory user administration
Education
BE (Electronics And Telecommunication) - Electronics And Telecommunication
Prof.Ram Meghe Institute of Technology & Research
Amravati 06.2013 - 07.2017
Skills
Administration on Active directory, CyberArk PIM, OKTA
Ability to outperform while following guidelines and procedures
Strong problem solving ability Capability to produce best result under pressure
Knowledge of MS office 365, Networking and Remote connectivity Tools
Certification
Microsoft Exchange Server 2016: Administration
Hobbies
Playing chess ,Reading Novels , Travelling
Timeline
L1 Technical Support Engineer
Amazon Development Center, Pune
11.2021 - 05.2022
Windows 10: Intune Device Management
09-2021
Varian , a Siemens Healthineers Company
System Administrator
06.2021 - Current
Microsoft Exchange Server 2016: Administration
06-2021
Technical Specialist
Knoah Solutions pvt ltd, Pune
08.2018 - 09.2020
BE (Electronics And Telecommunication) - Electronics And Telecommunication
Prof.Ram Meghe Institute of Technology & Research
06.2013 - 07.2017