VAISHNVI RANI

• Spearheaded the development and execution of customer experience strategies to elevate customer satisfaction, and foster loyalty.
• Oversaw and guided a 2 team of 6 & 9 members customer service representatives, fostering high performance and professional development.
• Analysed and utilised customer feedback by using Machine learning to enhance service delivery and product offerings.
• Collaborated effectively with marketing, sales, and product development teams to ensure a cohesive customer journey.
• Leveraged data science techniques i.e. Deep Learning (NLP) to establish and track key performance indicators (KPIs), applying statistical analysis and predictive modeling that almost cover the Data Science project to quantitatively measure the success of customer experience initiatives and drive data-driven improvements Resolved intricate customer issues with a focus on achieving positive outcomes, and preserving customer trust.
• Leveraging Power BI powerful data visualisation, this project transforms complex customer data into actionable insights, enhancing decision-making, and improving overall customer experience.
  This holistic visualisation will empower decision-makers to: identify patterns and trends in customer behaviour and preferences.
  Identify bottlenecks or pain points in the service delivery process.
  Measure key CX metrics such as Net Promoter Score (NPS), customer satisfaction (CSAT), and churn rate.
  Segment customers to tailor marketing, service, and engagement strategies.
  Enable predictive insights to anticipate customer needs, and proactively resolve issues.

Successfully increased customer satisfaction scores by 15% through targeted initiatives.

Reduced customer churn rate by 13% by implementing effective retention strategies.

• Analyzed data sets and helped companies make decisions
• Data wrangling & EDA in specific work related activities of the firm.
• Coordinated with the team of 6 members for statistical data analysis, design and information flow.
• Developed database objects, including tables,views,using SQL Excel.
• Completed market analysis, resulting in a 20% increase in sales.

• Used Advance Excel to create pivot tables and pivot reporting
• Utilized MySQL, MS-Excel and other dash-boarding/visualization tool sets for data intelligence and analysis.

• Project coordinator for 6 ongoing government projects in Patna in the PMC department
• Estimated cost and quantity of materials, equipment and labor to ascertain project feasibility.