VAKA VEDAVYASA
Hyderabad
Summary
Experienced System Administrator with 3+ years of expertise in diagnosing and resolving technical issues, configure workstations, and managing IT infrastructures. Proficient in Active Directory, remote desktop tools, and network troubleshooting. Demonstrates strong problem-solving abilities and excels in delivering user-focused support and training. Skilled in implementing endpoint security measures and supporting remote and on-site teams in dynamic business environments.
Overview
3
3
years of professional experience
Work History
Senior Engineer
Microland Pvt.Ltd
07.2022 - Current
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate
- Prepared equipment for staff use, installing cables, operating systems, and software
- Offered technical expertise to contribute to 2nd and 3rd line of support
- Troubleshot operating systems, hardware and software problems to identify root causes
- Answered user questions about hardware and software operation to help resolve problems
- Monitor BMC Remedy incidents and service requests assigned to the queue and process first-in first-out based on priority
- Daily Calls/Tickets/Reporting Creation in BMC and sharing to manager through outlook email and meeting discussion with team in week
- Installation and un-installation of windows OS and software's through SM Tools
- Handling Break fix issues like laptop hardware and software issues
- Working on forward pending schedule and updating security patch updates in EUS machines
- Installation and resolving the problems related to MS Office, VPN Client, Network, Virtual Machines and Domain Login issues
- Good knowledge on Citrix and VMware application issues
- Handling the on-boarding and allocate the IT assets to new hires
- Handling off-boarding and collect the assets and updating tools as per requirement
- Sourced new and emerging technologies to optimise information services
- Controlled department budgets by sourcing cost-effective solutions
- Observed workflow to establish system development priorities
- Monitored and updated software certifications for full compliance
- Installed new software for users and monitored version and patch update requirements
- Used ticket systems to answer queries and resolve desktop issues
- Answered user questions about hardware and software operation to help resolve problems
- Troubleshot hardware and software issues to resolve bugs
- Documented technical issues and solutions to maintain accurate logs
Desktop Support Engineer
Dhanush infotech Pvt Ltd
10.2021 - 07.2022
- Working on BMC Remedy Ticketing tools for closing incidents
- Provide end-user support via telephone, email, remote-assistance and desk-side
- Installing & Configuring MS Outlook 2013,2016
- Escalation point for helpdesk support team
- LAN & WAN Configuration and management
- Installing operating systems using WDS
- Troubleshooting and resolving incidents (Hardware and Software) related to desktop and associated peripherals
- Disk Management, Partitions, Folder sharing, Access Permissions
- Configuring hardware peripherals like desktops, laptop's, network Printers, scanners, etc
- In accordance with the operational requirements
- Configured, implemented and installed computer system to meet operational needs
- Installed new software for users and monitored version and patch update requirements
- Tracked computer system and network performance to identify root causes of issues
- Responded to client support requests to download and personalise applications
- Installed and calibrated devices and instruments to prepare for broadcasting
Education
B Tech - Electronics and communication Engineering
Sathyabama University
Chennai, Tamilnadu05.2020
MPC -
Sri Chaitanya Junior College
04.2016
Skills
- Microsoft Exchange
- Hardware / Software troubleshooting
- Bmc Remedy
- Office 365
- Active Directory
- Remote Support
- On-Boarding/Off-Boarding
- Mac and Windows
- Bam Tool
Languages
English
Telugu
Timeline
Senior Engineer
Microland Pvt.Ltd
07.2022 - Current
Desktop Support Engineer
Dhanush infotech Pvt Ltd
10.2021 - 07.2022
MPC -
Sri Chaitanya Junior College
B Tech - Electronics and communication Engineering
Sathyabama University
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