Valentina Ezhilan
Client Relationship Manager
Trichy
Summary
Client Relations Manager with 3 years in building and furthering client relationships. Successful at boosting portfolio growth, client retention and customer satisfaction using consultative and personable approach. Strong leader focused on collaborating with internal teams and motivating staff, resulting in increased sales and ideal client experiences.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Client Relationship Manager
Tve Certification Pvt. Ltd.
Trichy
03.2014 - 04.2017
- Conducted general administration duties including email writing, answering external calls, creating reports and scheduling customer meetings.
- Daily follow up call with clients regard ISO audit
- Assessed monthly reports to review client activity and identify opportunities.
- Ensured high-levels of customer satisfaction by scheduling regular meetings through Video call and company visits.
- Provided training to junior employees in areas of competence to boost team productivity.
- Recorded information regarding quantities of documentation reviewed to provide management with oversight of workload and availablity of resources.
- Verified all documents received along with raw materials, packaging materials and labels to confirm conformity with GMPs and company policies.
- Identified and recorded audit deficiencies, initiating appropriate and timely corrective actions.
- Monitored and followed up on requested audit corrections to verify implementation.
- Addressed and resolved customer complaints and issues to improve satisfaction.
- Recommended new products to clients and maintained solutions-oriented problem-solving for long-term client relationships.
IT Administrator
CMC Ltd
Chennai
08.2011 - 03.2013
- Implemented, developed and tested installation and update of file servers, print servers and application servers
- Diagnosed and executed resolution for network and server issues.
- Diagnosed and resolved hardware and software issues.
- Installed and set up applications for clients, including anti-virus software and Microsoft office.
- Monitoring and troubleshooting network performance using Network management software and tools like PRTG Network Monitor.
- Preparing WAN Status Report for Daily, Weekly and monthly basis with PRTG Network Monitor.
- Managed network performance and implemented changes to improve efficiency.
- Provided hands-on troubleshooting, routing and switching to resolve issues with 100% efficiency.
- Monitored network services metrics to produce reports for comprehensive performance overview.
Education
B.E - Electronics And Instrumentation
MAM College of Engineering
Trichy 08.2007 - 05.2011
Skills
Customer retention
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Timeline
Client Relationship Manager
Tve Certification Pvt. Ltd.
03.2014 - 04.2017
IT Administrator
CMC Ltd
08.2011 - 03.2013
B.E - Electronics And Instrumentation
MAM College of Engineering
08.2007 - 05.2011
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