Valentina Calvillo
Highland
Summary
Dynamic Customer Relations Manager with proven success at BW Designs, enhancing customer satisfaction through effective problem resolution and process improvements. Recouped $10,000 in revenue for the company while fostering strong client relationships and streamlining operations for optimal efficiency.
Overview
3
3
years of professional experience
Work History
Customer Relations Manager
BW Designs LLC
02.2023 - 03.2025
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Office Manager
Legend Auto Detailers, LLC
01.2022 - 02.2023
- Developed and executed successful SEO strategies, significantly increasing organic search traffic and
visibility. - Improved website ranking by conducting keyword research and implementing landing page optimization
strategies. - Conducted regular site audits to identify areas of improvement in terms of usability, accessibility, and SEO
optimization. - Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality
services. - Conducted regular reviews of office procedures, identifying and implementing improvements for
operational excellence.
Education
Bachelor of Arts - Apparel Design & Manufacturing
Illinois Institute of Art
Chicago, IL05-2017
Skills
- Data entry
- Live chat support
- QuickBooks
- Order processing
- Administrative support
- CRM Software
Timeline
Customer Relations Manager
BW Designs LLC
02.2023 - 03.2025
Office Manager
Legend Auto Detailers, LLC
01.2022 - 02.2023
Bachelor of Arts - Apparel Design & Manufacturing
Illinois Institute of Art
Similar Profiles
Leah BambergerLeah Bamberger
Property Manager at BM And BW LLCProperty Manager at BM And BW LLC
Alex CeminiAlex Cemini
Crew Team Member at Beyond Tees Designs LLCCrew Team Member at Beyond Tees Designs LLC
Anthony AguinagaAnthony Aguinaga
Carpenter Foreman at Optimized Process Designs LLC, OPDCarpenter Foreman at Optimized Process Designs LLC, OPD