Valentina Calvillo
Highland
Summary
Dynamic Customer Relations Manager with proven success at BW Designs, enhancing customer satisfaction through effective problem resolution and process improvements. Recouped $10,000 in revenue for the company while fostering strong client relationships and streamlining operations for optimal efficiency.
Overview
3
3
years of professional experience
Work History
Customer Relations Manager
BW Designs LLC
02.2023 - 03.2025
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Office Manager
Legend Auto Detailers, LLC
01.2022 - 02.2023
- Developed and executed successful SEO strategies, significantly increasing organic search traffic and
visibility. - Improved website ranking by conducting keyword research and implementing landing page optimization
strategies. - Conducted regular site audits to identify areas of improvement in terms of usability, accessibility, and SEO
optimization. - Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Monitored competitor activities, adapting strategies to maintain competitive advantage.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality
services. - Conducted regular reviews of office procedures, identifying and implementing improvements for
operational excellence.
Education
Bachelor of Arts - Apparel Design & Manufacturing
Illinois Institute of Art
Chicago, IL05-2017
Skills
- Data entry
- Live chat support
- QuickBooks
- Order processing
- Administrative support
- CRM Software
Timeline
Customer Relations Manager
BW Designs LLC
02.2023 - 03.2025
Office Manager
Legend Auto Detailers, LLC
01.2022 - 02.2023
Bachelor of Arts - Apparel Design & Manufacturing
Illinois Institute of Art
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