VALLU VENKATESH

Dynamic Senior System Engineer with a proven track record at IN TECHNET LIMITED, excelling in troubleshooting and OS-related issues. Adept at installing and configuring systems, I bring strong technical skills and a proactive approach to problem-solving, ensuring optimal performance and reliability in IT environments.

• Providing support to end users on a variety of IT issues. Identify, research, and resolve technical problems. Respond to telephone calls, email, and personal requests for technical support. Document, track, and monitor problems to ensure a timely resolution.

• 5.2 Years of working experience in IT Support
• Installing, configuring, and maintaining new and existing hardware, operating systems, and software
• Diagnosing and resolving technical problems, often involving complex issues across multiple interconnected systems
• Introduced an automated monitoring systems linked to ticketing that ensure devices functionally
• Managed system updates and enhancements to improve operational efficiency
• Installing and configuring the peripherals, components and drivers
• Supported troubleshooting efforts by diagnosing issues within complex systems
• Strong Knowledge in OS related issue & troubleshooting