Valluri Akhilesh
Hyderabad
Summary
Dynamic and results-driven Specialist (Process Lead) with extensive experience in IT Asset Management (ITAM), configuration databases (CMDB/AMDB), and operational strategy. Currently leading process alignment and service delivery for a massive-scale infrastructure, successfully supporting over 60,000 devices across 25 major sites in North America. Proven track record in optimizing inventory workflows, driving client-centric operations, and delivering high-impact analytical reporting. A strategic leader skilled at coordinating cross-functional teams, managing complex project scopes, and streamlining vendor and stakeholder relations to ensure peak operational efficiency.
Overview
1
1
Certification
Work History
Specialist
HCL Technologies
Hyderabad
03.2026 - Current
- Defined processes for project documentation, managing scopes, and work schedules to ensure on-time task and milestone delivery.
- Developed strong client-facing relationships to understand business needs and support solution development, enhancing customer satisfaction.
- Monitored system performance to identify weaknesses, bottlenecks, and inefficiencies, enabling timely resolutions.
- Collaborated with senior management to define analytics strategies aligned with organizational goals.
- Utilized MS Excel, SAP Ariba, and ServiceNow (SNOW) to optimize inventory and contract management.
- Managed stockroom data across locations, assessing inventory levels and asset utilization to optimize resource allocation.
- Worked closely with DSS and FSO leads to harmonize task requirements and responsibilities.
Education
Bachelor of Computer Applications -
Sastra University
Thanjavur, TNSkills
- Project management
- Client relationship management
- Client centric operations
- Inventory management
- Process documentation
- Excel Mastery
- Servicenow
- CMDB and AMDB
- SAP Ariba
- Performance monitoring
- Analytical reporting
- Team Management
- Team collaboration
- Effective communication
- Software Asset Management
- Software Asset Procurement & Licensing
- Hardware Asset Lifecycle Management
- Stockroom Inventory Management
Certification
- Agile Project Scheduling & Monitoring
- Event, Incident, and Problem Management
- Service Desk, IT Asset Service Configuration, and Change Control Management
- ITIL Foundation: Key Concepts of Service Management Certification: ITIL 4-certified, with robust knowledge of structured service management principles.
Projects
Projects
Large-Scale Process Leadership (HAM/Procurement Domain): Orchestrate comprehensive process management for hardware and software asset lifecycles, ensuring seamless tracking, procurement, and maintenance across 25 North American sites.
Infrastructure & Device Management: Actively oversee, support, and optimize inventory data and tracking for over 60,000 corporate devices across the enterprise infrastructure.
Enterprise Tool Utilization:
Leverage advanced functionalities in ServiceNow (SNOW), SAP Ariba, and MS Excel to monitor stockroom inventory levels, address equipment shortages or surpluses, and drive data-driven continuous improvement.
Cross-Functional Collaboration:
Coordinate directly with procurement, logistics, DSS, and FSO leads to resolve discrepancies, align task requirements, and manage stakeholder expectations.
Service Desk & IT Support Operations: Capitalize on a foundational background as an IT Support SPOC and Service Desk Analyst, utilizing Active Directory and SAP user consoles to manage complex technical incidents and service requests efficiently.
Timeline
Specialist
HCL Technologies
03.2026 - Current
Bachelor of Computer Applications -
Sastra University