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Summary
Senior Project Manager with 18+ years of experience in Agile Project Management, Scrum delivery, full SDLC execution, release and change management, risk and issue management, financial and vendor governance, and cross-functional coordination supporting enterprise software delivery in global environments.
Expertise in orchestrating Enterprise SaaS Transformation and Strategic PMO across Fintech, Data Privacy, and Regulatory Compliance; directing global roadmaps for Telecom VAS, Digital Payments, and SaaS Ecosystems to deliver secure, compliant, and customer-centric solutions across USA, APAC, MEA, and LATAM markets.
Licensed CSM, CSPO, and ITIL professional with expertise in product lifecycle, backlog management, business requirements analysis, release planning, stakeholder and customer management, and program governance.
Skilled in scope definition, requirements analysis, resource and capacity planning, project scheduling, WBS (Work Breakdown Structure), RAID (Risks, Assumptions, Issues, Dependencies) tracking, and process improvements.
Strong technical background in infrastructure and application migration, release and deployment management, change advisory processes (CAB), service operations, and production support governance, delivering outcomes on time, within budget, and coordinated with quality standards.
Proficient in JIRA, Confluence. Manages Agile/Hybrid Delivery, Strategic Planning, and Executive Reporting. Aligns PMO with Finance for Budgeting, KPI/SLA tracking, cost estimations, and utilization metrics.
Overview
18
years of professional experience
4
Certification
5
years of post-secondary education
Work History
Service Lee Technologies Private Limited
Mumbai, MH
Senior Program Manager – Technology
10.2018 - 01.2026
Job overview
Orchestrated multi-region program delivery and system integration initiatives across India and the UAE for a high-profile portfolio including Apple, Samsung, Xiaomi, Amazon, Flipkart, Bose, Panasonic, Croma, and Reliance Digital.
Oversee financial governance for $20M-$50M programs, maintaining
Directed global onsite and offshore component teams across Engineering, QA, and DevOps, orchestrating 60+ FTEs to deliver enterprise SaaS solutions across the US, MEA, and APAC markets.
Improved CSAT to 90%+ by implementing automated executive reporting, facilitating Steering Committee (SteerCo) governance forums, and enabling real-time RAID transparency for global senior stakeholders.
Drive program-level platform adoption by 20%+ through strategic feature rollout planning, customer onboarding initiatives, and comprehensive training programs.
Mitigated regulatory risk by enforcing Data Privacy and Fintech compliance standards across SaaS delivery, maintaining 100% alignment with global audit requirements.
Optimize cross-team dependencies and environment readiness to ensure seamless delivery of enterprise-scale digital platforms.
Streamlined complex third-party API ecosystems, reducing integration cycles by 30% through the implementation of standardized sandbox testing and technical documentation.
Deliver 10+ professional training workshops on estimation, test metrics, and defect triaging to improve delivery hygiene and transparency.
Realized a 40% increase in release velocity and a 25% reduction in unplanned work by embedding AI-driven backlog refinement into a 12-month Agile Transformation Roadmap (Level 1 to Level 3).
Improve Sprint Predictability to 85-95% by implementing rigorous backlog refinement, dependency tracking, and Work-in-Progress (WIP) controls.
Increase feature throughput by 15-20% YoY by optimizing backlog hygiene and removing organizational impediments for the engineering teams.
Facilitate all core Scrum ceremonies, including Daily Stand-ups, Sprint Planning, Sprint Reviews, and Sprint Retrospectives to drive team alignment.
Domain: Fintech, SaaS, Warranty | INDIA, ME, USA
Mobclixs Technologies Private Limited
Mumbai, MH
Senior Project Manager – Technology
02.2016 - 03.2018
Job overview
Directed multi-region Tier-1 telecom operator programs across India and the UAE, managing large-scale integrations for Vodafone, Airtel, Idea, Reliance, Etisalat (UAE), and Du (UAE).
Achieved 15-20% operational cost savings through strategic vendor consolidation, contract renegotiations, resource optimization, and automation.
Coordinated deliveries across 6-2 vendors and multi-operator ecosystems while maintaining SLA compliance above 98%.
Realized 8-12% cloud infrastructure cost savings by implementing AI-driven right-sizing for AWS/Azure resources and automating cloud license lifecycle management.
Spearheaded end-to-end delivery of enterprise digital platforms with a primary focus on MVAS and Mobile Application ecosystems.
Managed technical execution to ensure system performance met high-availability standards for large-scale digital operations.
Delivered enterprise digital platforms with 30% faster time-to-market through structured Agile delivery, CI/CD alignment, and proactive risk management.
Realized 99.9% platform availability by leading improvements in operational readiness, real-time monitoring, and incident response SLAs within the Scrum teams.
Mitigated delivery bottlenecks by implementing dependency tracking and environment readiness workflows.
Facilitated core Scrum ceremonies and optimized cross-functional team alignment to ensure seamless delivery of high-priority digital features.
Domain: MVAS, Mobile Applications | INDIA, APAC, MEA
Nazara Technologies Limited
Mumbai, MH
Technical Project Manager – Technology
10.2013 - 01.2016
Job overview
Spearheaded Tier-1 telecom operator program execution across the UAE and Africa, driving mission-critical delivery for enterprise clients such as Etisalat (UAE), Du (UAE), and STC (MEA).
Improved release quality by reducing critical production defects by 40% and improving UAT exit stability across all platform releases.
Lowered change failure rate by 30-45% through the implementation of improved QA automation and enhanced environment controls.
Minimized stakeholder escalations by 35% through the introduction of structured change management, CAB reviews, and issue triaging mechanisms.
Improved enterprise customer retention by 8-12% YoY through targeted platform enhancements and performance optimization initiatives aligned to core business growth KPIs.
Domain: MVAS, Mobile Applications | MEA, LATAM
Shemaroo Entertainment Limited
Mumbai, MH
Project Lead – Technology
04.2012 - 03.2013
Job overview
Heightened release success rate to >95% by enforcing CAB governance, regression gates, and deployment checklists.
Drove a 150% increase in release throughput by implementing CI/CD pipelines and shifting from monthly to biweekly Agile deployment cycles.
Domain: MVAS | INDIA, APAC
Hungama Digital Media Entertainment Private Limited
Managed end-to-end Agile delivery of enterprise digital platforms across APAC, Middle East, Africa (MEA), and LATAM, improving time-to-market by 30% and maintaining zero critical production incidents through structured risk management, quality assurance, and release governance.
Led complex multivendor and multi-operator integrations across Billing, Charging, CRM, Order Management, and Middleware systems, achieving 99.9% system availability and SLA compliance for large-scale digital operations.
Managed multi-million-dollar program budgets and financial forecasts, securing 15-20% operational cost savings through vendor consolidation, contract renegotiation, and process automation.
Improved revenue, ARPU, and enterprise customer retention by executing go-to-market (GTM) initiatives, digital platform enhancements, and performance optimization programs harmonized to core business growth KPIs.
Core Competencies
Enterprise Program and Project Management, Budgeting, Forecasting and Cost Control, Portfolio and Program Governance (PMO), Executive Reporting, Agile, SAFe and Hybrid Delivery, Vendor and Commercial Management, Change Management and Release Planning, Executive & Stakeholder Management, Technical Project Management (TPM), CI/CD Pipelines (DevOps), RAID, GRC, Risk, Compliance and Audit, Fintech and Warranty Management, Digital Payments and Fintech, Telecom VAS (Billing and charging), SaaS Ecosystems, USA & EMEA, APAC, MEA, LATAM
Personal Information
Title: Senior Program Manager
Training
GNIIT Advanced Diploma in Computer Applications, NIIT, A+
Artificial Intelligence (AI) for Agile Professionals Certification, World of Agile
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Cloud Computing, AWS, GCP
JIRA Software, Confluence
LAMP, Linux , Apache, MySql, Php
MySql SQL, Oracle, Redis, Postgress, MongoDb
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Senior Program Manager – Technology
Service Lee Technologies Private Limited
10.2018 - 01.2026
Senior Project Manager – Technology
Mobclixs Technologies Private Limited
02.2016 - 03.2018
Technical Project Manager – Technology
Nazara Technologies Limited
10.2013 - 01.2016
Project Lead – Technology
Shemaroo Entertainment Limited
04.2012 - 03.2013
Team Lead – Technology
Hungama Digital Media Entertainment Private Limited