Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
3
3
Certifications
Work History
Supply Chain Analyst
Hewlett-Packard Inc
07.2022 - Current
Used statistical methods to analyze data and generate useful business reports.
Analyzed data to identify root causes of problems and recommend corrective actions.
Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
Designed custom tracking systems to monitor KPIs, ensuring alignment with organizational goals and objectives.
Monitoring data flow from SAP BTP (Master Data) & SAP ARIBA (Transactional Data) to SAP IBP through SAP EBW.
Team Leader
Hewlett-Packard Inc
09.2020 - 07.2022
Onboarded new employees with training and new hire documentation.
Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Tracked KPIs and created continuous improvement plans.
Reduced ticket backlog by implementing efficient case management strategies and prioritization techniques.
Developed comprehensive training programs to continuously upskill the technical support team.
Senior Technical Support Specialist
Aum Computers
05.2013 - 08.2016
Technical Support Representative
Brigade Corporation India Pvt. Ltd.
01.2006 - 09.2006
Technical Support Engineer
E2E Serwiz Sol Ltd
07.2004 - 12.2005
Education
Master of Science - Information & Communication Technology Management
University of South Australia
Adelaide - South Australia
04.2001 -
Bachelor of Computer Applications -
Osmania University
Hyderabad
04.2001 -
Skills
ERP systems proficiency
Certification
Analyzing Data with Microsoft Power BI
Timeline
Supply Chain Analyst
Hewlett-Packard Inc
07.2022 - Current
Team Leader
Hewlett-Packard Inc
09.2020 - 07.2022
Senior Technical Support Specialist
Aum Computers
05.2013 - 08.2016
Technical Support Representative
Brigade Corporation India Pvt. Ltd.
01.2006 - 09.2006
Technical Support Engineer
E2E Serwiz Sol Ltd
07.2004 - 12.2005
Master of Science - Information & Communication Technology Management
University of South Australia
04.2001 -
Bachelor of Computer Applications -
Osmania University
04.2001 -
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