Vamshi Vardhan Reddy Yennam
Support and QA Analyst
Hyderabad
Summary
Confident multi-tasker with Almost 2 years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships.
Performed manual testing for web applications and mobile application resulting in a 30% reduction in testing time. Reported defects and tracked them to closure. Worked closely with development team to ensure high-quality software delivery.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Support Executive and IT Support Engineer
Yagile Solution Private Lmt.
06.2022 - Current
- Install and configure computer hardware, software, networks and applications
- Continuously monitor and maintain systems and networks
- Respond to technical support calls from other staff members or clients and communicate how to resolve issues
- Diagnose and troubleshoot system and network problems, software faults or hardware complications
- Support the roll-out of new applications
- Keep a record of issues, along with solutions, to refer back to in future instances
- Trained new support staff, ensuring they were equipped with the skills necessary to excel in their roles.
- Provided remote software services to correct reported issue.
QA Manual Tester
Yagile Solution Private Lmt.
06.2022 - Current
- Test environment setup
- Analysis of customer requests
- Software bug tracking and Analysis and execution of test cases
- Enhanced product quality by meticulously executing manual test cases and identifying defects in software applications.
- Integration Testing like online payment gateway, Sms and whatsapp Integration.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Education
B.Tech - Computer Science
Brilliant College of Engineering
Hyderabad, India 04.2001 -
Polytechnic - CME
Vijay Institute of Technology And Science
Kamareddi, India 04.2001 -
High School -
The Indian Public School
Nizamabad, India 04.2001 -
Skills
Jira
undefinedTimeline
Support Executive and IT Support Engineer
Yagile Solution Private Lmt.
06.2022 - Current
QA Manual Tester
Yagile Solution Private Lmt.
06.2022 - Current
B.Tech - Computer Science
Brilliant College of Engineering
04.2001 -
Polytechnic - CME
Vijay Institute of Technology And Science
04.2001 -
High School -
The Indian Public School
04.2001 -
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