Vamshi Vardhan Reddy Yennam
Support and QA Analyst
Hyderabad
Summary
Confident multi-tasker with Almost 2 years of experience engaging with customers to solve support queries and build excellent client relationships. Highly organized with keen eye to maintain multiple streams of work simultaneously. Energetic self-starter builds strong client relationships.
Performed manual testing for web applications and mobile application resulting in a 30% reduction in testing time. Reported defects and tracked them to closure. Worked closely with development team to ensure high-quality software delivery.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Support Executive and IT Support Engineer
Yagile Solution Private Lmt.
06.2022 - Current
- Install and configure computer hardware, software, networks and applications
- Continuously monitor and maintain systems and networks
- Respond to technical support calls from other staff members or clients and communicate how to resolve issues
- Diagnose and troubleshoot system and network problems, software faults or hardware complications
- Support the roll-out of new applications
- Keep a record of issues, along with solutions, to refer back to in future instances
- Trained new support staff, ensuring they were equipped with the skills necessary to excel in their roles.
- Provided remote software services to correct reported issue.
QA Manual Tester
Yagile Solution Private Lmt.
06.2022 - Current
- Test environment setup
- Analysis of customer requests
- Software bug tracking and Analysis and execution of test cases
- Enhanced product quality by meticulously executing manual test cases and identifying defects in software applications.
- Integration Testing like online payment gateway, Sms and whatsapp Integration.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
Education
B.Tech - Computer Science
Brilliant College of Engineering
Hyderabad, India 04.2001 -
Polytechnic - CME
Vijay Institute of Technology And Science
Kamareddi, India 04.2001 -
High School -
The Indian Public School
Nizamabad, India 04.2001 -
Skills
Jira
Freshdesk
Basic knowledge in Java
Comprehensive Knowledge in Database
Eclipse IDE
Mobile app testing
System Testing
Bug tracking
Stress testing
Teamwork and Collaboration
Microsoft Office
Retention Strategies
Continuous Improvement
Staff Training
Leading Team Meetings
Problem-Solving
Work Planning and Prioritization
Training and mentoring
Timeline
Support Executive and IT Support Engineer
Yagile Solution Private Lmt.
06.2022 - Current
QA Manual Tester
Yagile Solution Private Lmt.
06.2022 - Current
B.Tech - Computer Science
Brilliant College of Engineering
04.2001 -
Polytechnic - CME
Vijay Institute of Technology And Science
04.2001 -
High School -
The Indian Public School
04.2001 -