Vamsi Krishna Vyasam
Senior Quality Analyst
Hyderabad,Telangana
Summary
With 2 years 10 months in quality assurance and customer service, I ensure compliance, improve processes, and maintain data accuracy, including fraud escalation. I contribute to AI and insights projects for digital operations, enhance customer satisfaction, and drive operational improvements.
Overview
3
3
years of professional experience
Work History
Senior Quality Analyst
Wipro
Hyderabad, Telangana
01.2023 - Current
- Conducted Process Quality Audits across seven queues, ensuring quality compliance.
- Contributed to projects leveraging AI tools for digital operations enhancement.
- Applied Jira for efficient task prioritization, bug tracking, and team communication.
- Monitored agent performance, focused on bottom quartile, and provided targeted feedback.
- Delivered audit reports to clients and leadership on a daily, weekly, or monthly basis.
- Collaborated with Business Analysts to conduct weekly error trend analysis and Root Cause Analysis (RCA), driving process improvements.
- Facilitated calibration sessions and refresher training to address client updates and skill gaps.
- Maintained active engagement throughout calls, ensuring customers felt valued and supported.
- Certified in Wipro's Lead Smart Level - 1
- Certified in Lean Six Sigma Yellow Belt: Skilled in foundational Lean Six Sigma methodologies, focused on process optimization and quality improvement.
- Recognized as High Flyer Award in APAC (Aus & Nz) region for the Last Quarter of 2023.
Education
Bachelor of Technology - undefined
Aditya college of enginering & technology
04.2021
Intermediate - MPC
Geetanjali Junior College
03.2016
Secondary Education - 10th
Pragati little public school
04.2014
Skills
- 7 QC Tools
- AI Tool Utilization
- Lean Six Sigma (Yellow Belt)
- MS Excel
- Google Sheets
- Google Docs
- Communication Skills
- Team Leadership and Collaboration
- Strong problem-solving and time management skills
Accomplishments
- Certified in Wipro's Lead Smart Level - 1
- Certified in Lean Six Sigma Yellow Belt: Skilled in foundational Lean Six Sigma methodologies, focused on process optimization and quality improvement.
- Recognized as High Flyer Award in APAC (Aus & Nz) region for the Last Quarter of 2023.
Timeline
Senior Quality Analyst
Wipro
01.2023 - Current
Bachelor of Technology - undefined
Aditya college of enginering & technology
Intermediate - MPC
Geetanjali Junior College
Secondary Education - 10th
Pragati little public school