Vanchidharan S
Bengaluru
Summary
Dynamic Operations Manager with expertise in strategic planning resource allocation. Spearheaded platform launch in 8 languages, growing a community of 20,000+ female creators. Proven track record in process improvement and cross-functional communication, enhancing productivity and profitability.
Overview
9
9
years of professional experience
Work History
Operations and Associate Product Manager
Tamasha.live
Bangalore
09.2022 - Current
- Led and scaled the Friendchat creator ecosystem, managing end-to-end operations for 5,000+ Daily active creators across hiring, onboarding, training, performance management, and retention.
- Built, trained, and managed day-to-day operations of a 40-member calling team, driving operational efficiency, quality control, and creator satisfaction.
- Supported and engaged a community of 20,000+ monthly active female creators, enabling sustained platform growth and engagement.
- Spearheaded multi-language platform launches across 8 languages, accelerating international expansion and creator adoption.
- Designed and executed growth and retention strategies, delivering a 25% increase in creator retention and reducing churn by 10%.
- Drove monetization improvements resulting in a 10% increase in platform profitability through operational and journey optimizations.
- Coordinated closely with a 10-member tech team to improve in-app creator journeys, identify and resolve app issues, and enhance overall platform experience.
- Partnered with product and engineering stakeholders to redesign creator onboarding and workflows, increasing onboarding completion by 60% and creator conversion by 40%.
- Played a key role in building CX automation systems and support portals, reducing manual workload and improving scalability.
- Conducted platform and competitor research, performed root-cause analysis, and implemented data-driven operational improvements.
Content Creator
Instagram
01.2022 - Current
- Create engaging cricket content through reels, gaining approximately 130,000 followers on Instagram.
Strategist - Community
Phablecare
Bangalore
04.2022 - 08.2022
- Initiated community programs for diabetes and hypertension patients to enhance engagement.
- Facilitated social outreach and organized offline events in Bangalore to connect with customers.
Community Manager
Quantum Leap Learning Solutions Pvt Ltd
Bangalore
07.2021 - 04.2022
- Cultivated engagement among community of SMEs with various initiatives.
- Communicated effectively to deliver high-quality customer experiences.
- Developed content strategies to enhance community engagement and participation.
- Collaborated with cross-functional teams to align community initiatives with company goals.
- Analyzed user feedback to inform improvements in community features and resources.
Venture Coach
GITAM Deemed University
Bangalore
09.2020 - 06.2021
- Introduced Entrepreneurship course in collaboration with NorthEastern University, Boston.
- Taught course content and guided students through business idea implementation.
- Promoted Entrepreneurship activities across campus to foster engagement.
- Participated in formation of inaugural team hired by university for this initiative.
Volunteer & Manager
Make A Difference
Coimbatore
06.2017 - 06.2021
- Mobilized volunteers through various events and activities, ensuring effective training to deliver optimal support for children.
- Coordinated community outreach programs to engage local volunteers.
- Assisted in organizing fundraising events for various charitable initiatives.
- Developed training materials for new volunteer recruits and staff members.
- Managed volunteer schedules to ensure adequate staffing at events.
- Facilitated workshops to educate participants on social issues and solutions.
- Coordinated cross-departmental projects to ensure collaboration and resource sharing.
Skills
- Operations management
- Process improvement
- Project management
- Resource allocation
- Community engagement
- Team collaboration
- Problem solving
- Strategic planning
- Cross-functional communication
- Workflow optimization
- Team management
Timeline
Operations and Associate Product Manager
Tamasha.live
09.2022 - Current
Strategist - Community
Phablecare
04.2022 - 08.2022
Content Creator
Instagram
01.2022 - Current
Community Manager
Quantum Leap Learning Solutions Pvt Ltd
07.2021 - 04.2022
Venture Coach
GITAM Deemed University
09.2020 - 06.2021
Volunteer & Manager
Make A Difference
06.2017 - 06.2021