VANDANA BHATNAGAR
New Delhi
Summary
Dynamic professional with extensive experience in client servicing and account management at Elixir Health Technologies. Proven expertise in quality control and compliance review, ensuring clinical accuracy and brand alignment. Adept at cross-functional team coordination and performance tracking, delivering impactful results in healthcare marketing and communication.
Overview
14
14
years of professional experience
Work History
Assistant Manager - Business Development & Product Specialist
Elixir Health Technologies
New Delhi
01.2025 - 12.2025
- Primary client-facing contact for healthcare accounts, managing emails, calls, follow-ups, and reporting.
- Coordinated with cross-functional teams on timelines, revisions, and approvals, streamlining project workflows.
- Translated client goals into clear internal briefs for execution teams, enhancing alignment on project objectives.
- Executed end-to-end quality control on reports, presentations, and client communication, ensuring accuracy and compliance.
- Monitored clinical accuracy and compliance with healthcare standards to maintain brand integrity.
- Prepare structured performance summaries and client updates.
Assistant Manager - Sales & Customer Support
NF Healthcare India
New Delhi
10.2021 - 01.2023
- Facilitated client communication, resolved issues, and ensured timely follow-ups to enhance client satisfaction.
- Coordinated client servicing and account management for healthcare clients, streamlining processes to improve service delivery.
- Compiled sales and performance reports to provide insights for strategic decision-making.
- Coordinated with marketing teams for social media posts and creatives.
- Reviewed healthcare content and promotional material for accuracy and compliance.
Assistant Manager - Applications & Sales (Micro Division)
DSS Imagetech Pvt. Ltd.
New Delhi
03.2020 - 02.2021
- Delivered product demos, addressed client queries, and coordinated troubleshooting to enhance user experience and product adoption.
- Managed application support and client communication for cytogenetics and digital pathology products, ensuring client satisfaction and effective resolution of issues.
- Facilitated product promotion efforts across international markets, increasing brand visibility and engagement with target audiences.
- Created and reviewed marketing content and campaign materials.
Senior Scientific Officer
Genes2Me
Gurgaon
01.2018 - 03.2020
- Supervised laboratory documentation, maintaining quality standards for NABL accreditation.
- Ensured documentation accuracy, contributing to overall integrity of laboratory operations.
- Coordinated with clinicians to enhance accuracy and compliance of medical reporting.
Lab Associate
Imperial Life Sciences
Gurgaon
11.2016 - 12.2017
- • Led beta thalassemia gene screening project using MALDI-TOF.
- • Developed DNA extraction protocol from dry blood spot samples.
- • Managed laboratory samples and documentation for NABL audit preparation.
- • Assisted in establishing molecular and cytogenetics laboratory infrastructure.
Medical Technologist
Cytogenetics | Dabur OncQuest
New Delhi
12.2013 - 09.2015
- • Executed FISH, karyotyping, and cytogenetic analysis to support accurate diagnostic outcomes.
- • Addressed clinician inquiries regarding cytogenetic test results to facilitate timely patient care.
- • Coordinated sample workflow, maintained QC logs, and generated reports to ensure compliance and data integrity.
- • Prepared documentation for NABL and CAP audits.
Intern – Cytogenetics
Indraprastha Apollo Hospital
New Delhi
02.2013 - 08.2013
- • Conducted chromosomal analysis techniques in laboratory settings. and cytogenetic processing techniques.
Trainee – Microbiology
Clongene Biotech
Noida
08.2011 - 01.2012
- • Completed microbiology training in a laboratory setting, emphasizing practical applications of research.
- • Isolated and characterized Pseudomonas strains, cloning oil-degrading genes to support bioremediation efforts.
Education
B.Ed. - Biological Science And Physical Education
MDU
Rohtak, Haryana09-2025
M.Sc. - Biotechnology
IIMT
Aligarh12.2013
B.Sc. - Biotechnology
IIMT
Aligarh12.2011
Skills
- Client relationship management
- Quality control
- Cross-functional collaboration
- Performance Reporting and Tracking
- Healthcare & Medical Marketing Accounts
- Healthcare compliance
- Mental Health & Clinical Communication Sensitivity
- Content & Social Media Review
- Documentation
- Market alignment
- Project management
- Strategic communication
- Client engagement
- Presentation development
- Business strategy
- Excellent communication
- Leadership proficiency
Time Zone
Open to US Time Zone (6 PM - 1 AM IST)
Timeline
Assistant Manager - Business Development & Product Specialist
Elixir Health Technologies
01.2025 - 12.2025
Assistant Manager - Sales & Customer Support
NF Healthcare India
10.2021 - 01.2023
Assistant Manager - Applications & Sales (Micro Division)
DSS Imagetech Pvt. Ltd.
03.2020 - 02.2021
Senior Scientific Officer
Genes2Me
01.2018 - 03.2020
Lab Associate
Imperial Life Sciences
11.2016 - 12.2017
Medical Technologist
Cytogenetics | Dabur OncQuest
12.2013 - 09.2015
Intern – Cytogenetics
Indraprastha Apollo Hospital
02.2013 - 08.2013
Trainee – Microbiology
Clongene Biotech
08.2011 - 01.2012
B.Ed. - Biological Science And Physical Education
MDU
M.Sc. - Biotechnology
IIMT
B.Sc. - Biotechnology
IIMT