Vandana Mupparti
Customer Service Executive
Navi-Mumbai
Summary
I'm goal oriented and ambitious, I work well in a team as well by alone as it help me to focus at the same time keeping my mind open to new ideology, I have good listening and communication skills. I have a creative mind and always up for a new challenge with a hunger to learn new things in a dynamic workplace.
Overview
3
3
years of professional experience
1
1
Language
Work History
Customer Service Executive
Amazon
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
Executive - Customer Service & Operations
Transworld Logistics Shipping Service's Inc
07.2021 - 10.2022
- Monitoring if the arrival notices were sent to consignee and other involved parties of specifically requested prior to 4-5 days of vessel arrival
- Coordination with Consignee, Co-loader for freight charges collection as well as seeing through the BL updation prior to freight release
- Direct contact with Shipping Line's on the status of box as well as any inconveniences caused to the container or any problem faced on arrival/by the arrival
- Coordinating with internal accounts teams for payment collection as well as releasing Line payments if any due
- Informing customer as well as shipper on freight arrival with last free days mentioned
- Providing the pickup numbers to rail shipments with last free day
- On expiration of last free days sending reminder for detention & demurrage charged applied on the shipment
- Collecting payments on the invoices incurred on the shipment
- Sending reminders for customs release
- Tracking the Bl status (usually HBL but sometimes also MBL )
Education
Bachelor's of Banking and Insurance -
KLE Society of Science and Commerce
Kalamboli, IndiaHigher Secondary school certificate examination - undefined
KLE Society of Science and Commerce
Kalamboli, IndiaSecondary School certificate examination - undefined
Carmel Convent High school
Kalamboli, IndiaSkills
Communication
Problem-solving
Teamwork
Computer Literacy
Customer service
- Issue Escalation
- Customer Needs Assessment
- Customer Relationship Management
- Payment management
Personal Information
- Date of Birth: 08/06/99
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Publications
Impact of Digital Marketing on Consumer spending habits, 03/2019
Timeline
Customer Service Executive
Amazon
02.2024 - Current
Executive - Customer Service & Operations
Transworld Logistics Shipping Service's Inc
07.2021 - 10.2022
Bachelor's of Banking and Insurance -
KLE Society of Science and Commerce
Higher Secondary school certificate examination - undefined
KLE Society of Science and Commerce
Secondary School certificate examination - undefined
Carmel Convent High school