Vandana Pabla

• Leading end-to-end QA for USTA mobile applications (iOS and Android), ensuring a seamless user experience and functional accuracy.
• Testing multiple USTA web applications, ensuring cross-browser and cross-platform compatibility.
• Actively participate in daily QA stand-ups, collaborating with developers, managers, and product owners to report testing status, blockers, and improvements.
• Work in an Agile/Scrum environment with bi-weekly sprints, contributing to sprint planning, story grooming, and retrospectives.
• Design and maintain comprehensive test cases for assigned user stories using Zephyr (Jira plug-in), ensuring thorough coverage of functional and non-functional requirements.
• I perform various testing phases, including Smoke Testing during build acceptance, Regression Testing before release, and Sanity Testing on production post-deployment.
• I log and track bugs using Jira, ensuring detailed defect documentation with steps to reproduce, logs, and screenshots.
• I perform API testing using tools like Postman to validate request/response, error handling, and data integrity.
• I execute database validation queries (SQL) to ensure backend consistency and accurate data flow across systems.
• I collaborate closely with developers and backend teams to triage and verify fixes, reducing turnaround time for critical issues.
• I ensure adherence to testing standards and best practices, contributing to high-quality releases and improved product stability.
• Mentored junior testers in best practices for software quality assurance.

Tools Used: Excel, Jira, Zephyr, LambdaTest, SQL Workbench, Postman.

• Provided production support by analyzing and resolving real-time alerts and tickets using tools like Loggly, Salesforce, and Mulesoft.
• Monitored backend systems via Splunk, and validated API health and behavior.
• Investigated customer-facing issues via logs, runtime tools, and the developer console.
• Documented new alert patterns, and created reference material to improve resolution time.
• Performed module-level testing, and supported deployment activities.
• Analyzed system requirements to enhance software performance and user experience.
• Monitored database performance and optimized query execution plans for optimal performance.
• Developed SQL queries for data extraction and reporting tasks.
• Participate in Agile ceremonies: daily stand-ups, sprint planning, and retrospectives.

Tools Used: Salesforce, SQL Workbench, Splunk, Loggly, Jira, Bitwise, and Excel.

• Delivered L2/L3 production support for telecom orders using SQL Workbench, Salesforce, and internal tools.
• Investigated API failures via Splunk, and resolved order issues in coordination with development teams.
• Participated in customer calls, and managed daily tracking reports in Excel.
• I used Bitwise (Linux) and looked into the Tomcat Catalina.out logs to identify and troubleshoot system errors.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Participated in design reviews to ensure testability of features.
• Participated in troubleshooting sessions with engineering teams when necessary over Q Messenger.

Tools used: SQL Workbench, Bitwise, Salesforce, Excel, Q Messenger.