Vandana Dhingra
Halifax
Summary
Results-oriented IT professional with expertise in change management and incident resolution. Specializes in service continuity, disaster planning, and optimizing production support processes. Coordinates vendor relationships and develops strategic plans to enhance operations and communication across teams.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Business system Analyst(co-op)
Nova Scotia Power
09.2022 - Current
- Collaborated with vendors and business partners to resolve application issues and gather critical information for timely solutions.
- Applied application security controls, policies, procedures, and practices across solution layer.
- Coordinated application changes through standard change management processes to ensure seamless transitions.
- Facilitated application installation, setup, upkeep, and troubleshooting; documented issues and resolutions to enhance operational reliability.
Senior IT Analyst
RBC technology
04.2022 - 08.2022
- Logged incidents in a service management system, triaging and troubleshooting technical incidents and service requests to ensure timely resolution.
- Handled production changes promptly through production assurance process, minimizing risk of incidents related to changes.
- Researched and documented resolutions in an IT knowledge database, improving accessibility of solutions for team members.
Principal Consultant(Tech Lead)
Genpact Pvt Ltd
04.2015 - 07.2021
- Coordinated activities to perform, monitor, and report on process effectiveness.
- Analyzed data to develop documents and plans that informed stakeholders' decisions.
- Led technical teams, ensuring application functionality met project requirements.
- Analyzed data and created documents and plans to inform and advise stakeholders.
- Conduct PCI audits and act further to auditors and clients
Senior System Engineer
Tata Consultancy services
10.2013 - 04.2015
- Managed incidents and changes for application production support, ensuring minimal service disruption
- Administered NetBackup technology and storage, overseeing maintenance of approximately 200 production servers
- Handled changes through production assurance process, facilitating timely updates and system stability
System Engineer
Tech Mahindra Ltd
11.2009 - 10.2013
- Monitored incidents to uphold service level agreements
- Executed changes with precision and speed
- Operating remote datacenter backups running on multiple platforms
Education
MBA - Business Management
Cape Breton University
05-2022
Master of Computer Applications - Computer Applications Development
Sikkim Manipal University
Distance09-2012
Bachelor of Computer Applications - Computer Application, Computers
GNDU
Amritsar04-2009
Skills
- Application change coordination
- Incident triage
- Troubleshooting
- Incident response
- Production support
- Service management
- Data Centre operations
- Project Management
- Root cause analysis
- Technical documentation
- Vendor coordination
- Service continuity
- Interpersonal communication
Personal Information
- Title: Offering 10+ year experience in Technology
- Date of Birth: 1988-04-19
Certification
- ITIL foundation ITIL, Lean Six Sigma
LANGUAGES
English Expert, Hindi Expert
PROJECTS
- BCP Activities deploying in DR servers
- Migration of Data domain NetBackup project
Timeline
Business system Analyst(co-op)
Nova Scotia Power
09.2022 - Current
Senior IT Analyst
RBC technology
04.2022 - 08.2022
Principal Consultant(Tech Lead)
Genpact Pvt Ltd
04.2015 - 07.2021
Senior System Engineer
Tata Consultancy services
10.2013 - 04.2015
System Engineer
Tech Mahindra Ltd
11.2009 - 10.2013
MBA - Business Management
Cape Breton University
Master of Computer Applications - Computer Applications Development
Sikkim Manipal University
Bachelor of Computer Applications - Computer Application, Computers
GNDU