Vandita Morzo
Vasco-Da-Gama
Summary
Results-oriented professional with a strong foundation in customer relationship building, effective communication, and comprehensive product knowledge. Proven expertise in problem solving, data analysis, and technical aptitude. Dedicated team player with a track record of fostering lasting client connections and delivering strategic solutions. Eager to leverage these skills to contribute to dynamic projects and drive exceptional outcomes.
Overview
18
18
years of professional experience
2008
2008
years of post-secondary education
4
4
Languages
Work History
Customer Success Manager
Ginni Systems Limited (Ginesys)
11.2018 - Current
- Currently managing a portfolio of 10 HN clients, acting as the primary point of contact and building lasting relationships.
- Successful onboarding processes for new clients, ensuring seamless integration of Browntape software with clients' ecommerce platforms.
- Conducting personalized training sessions for clients, enabling them to effectively utilize Browntape's features and optimizing their online sales.
- Providing prompt and effective solutions to client issues, collaborating with technical support teams to achieve timely resolutions.
- Analyzing client sales data and performance metrics to identify trends and opportunities for further optimization, resulting in 100% increase in order accuracy and 100% growth in sales.
- Advising clients on e-commerce best practices, inventory management strategies, and marketplace-specific nuances, leading to improved operational efficiency.
- Custodian between clients and Browntape's development team, gathering feedback and feature requests to drive continuous product improvement.
- Achieving 100% client contract renewal rate through exceptional customer service and demonstrating value of Browntape's solutions.
- Vigilant with e-commerce industry trends and changes in online marketplaces to provide clients with up-to-date insights and recommendations.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Created customer support strategies to increase customer retention.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
Receptionist
Alcon Resorts Holding Pvt. Ltd.
01.2014 - 01.2015
Office Assist. Cum Receptionist
Apex Computers and Engineering Services (ACES)
01.2007 - 01.2014
- Proficiently manage incoming/outgoing calls, directing them to the appropriate personnel.
- Relay messages effectively in their absence.
- Provide information about the organization and offer assistance.
- Greet and assess visitors, notifying relevant individuals.
- Ensure accurate maintenance of external/internal contact numbers.
- Handle courier reception/sending and maintain meticulous inward/outward registers for smooth operations.
Education
HSSC -
Goa Board
SCC - undefined
Goa Board
Skills
Customer service
Computer skills
MS office
Problem-solving aptitude
Time management
Problem-solving
Multitasking Abilities
Customer relationship building
Training and mentoring
Account management
CRM software
Cross-functional coordination
Teamwork and collaboration
Additional Information
Listings the Products on Marketplaces like Ajio, Amazon, Flipkart and So on.
Timeline
Customer Success Manager
Ginni Systems Limited (Ginesys)
11.2018 - Current
Receptionist
Alcon Resorts Holding Pvt. Ltd.
01.2014 - 01.2015
Office Assist. Cum Receptionist
Apex Computers and Engineering Services (ACES)
01.2007 - 01.2014
SCC - undefined
Goa Board
HSSC -
Goa Board
Similar Profiles
KUNAL GARGKUNAL GARG
Assistant Manager F&A at Ginni Systems LimitedAssistant Manager F&A at Ginni Systems Limited
MANJUNATHA VMANJUNATHA V
Functional Consultant at GinesysFunctional Consultant at Ginesys
Dhananjay Dani PrasadDhananjay Dani Prasad
IT Executive at Ginni Systems Ltd.IT Executive at Ginni Systems Ltd.
Abhishek ThakurAbhishek Thakur
Associate Lead Consultant at BUSINESSNEXT (Acidaes Solutions Private Limited)Associate Lead Consultant at BUSINESSNEXT (Acidaes Solutions Private Limited)
Newton NevesNewton Neves
Clinical Observer at ARZ FoundationClinical Observer at ARZ Foundation