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Project Management Professional (PMP)-certified Pharmacovigilance professional with over 10 years of experience in global drug safety operations, including team leadership, case processing oversight and regulatory compliance. Proven expertise in managing end-to-end ICSR lifecycle, ensuring adherence to regulatory guidelines. Experienced in leading cross-functional teams, conducting onsite client training, and driving process improvements to enhance quality and operational efficiency. Strong background in stakeholder management, audit readiness, and performance optimization

Results-driven Business Process Lead with proven expertise in project management and workflow optimization. Achieved significant reductions in cycle times and enhanced operational efficiency through innovative process improvements. Experienced in driving cross-functional teams to achieve operational excellence. Skilled in data-driven decision making and performance metrics development, contributing to strategic business goals and process enhancements.

Business process lead with more than 8 years of experience in the investment banking sector,
specializing in trade booking, trade processing and amendment, trade reconciliation,
managing the FOOB and suspense accounts. Demonstrates excellent business operations,
customer relations, problem-solving skills, alignment, strategic planning, and reporting.
Recognized as a quick thinker and creative problem solver in line with business objectives.
Possesses excellent communication skills, a strong work ethic, good leadership abilities, and
effective team coordination

Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

 Dynamic Business Process Lead with over 5 years at AXA Business Services Private, specializing in operational excellence and team building. Achieved significant process improvements and operational efficiencies, demonstrating expertise in business analysis and innovation. Skilled in motivating teams towards achieving exceptional results, underscored by a solid foundation in data-driven decision-making and workflow optimization. Business Analyst with successful background in streamlining business processes and driving operational improvements. Proven history of implementing effective solutions and enhancing efficiency. Demonstrated expertise in process optimization and project management. 

Vanessa Fernandes

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Business Process Lead

Workflow Specialist

BPS Team Member_Voice, Workflow Specialist

Customer Experience Representative

Customer Service Expert

Revenue Recovery Specialist

Education

Bachelor of Arts - Sociology

High School Diploma -

Skills

Timeline

Business Process Lead

Workflow Specialist

BPS Team Member_Voice, Workflow Specialist

Customer Experience Representative

Customer Service Expert

Revenue Recovery Specialist

Bachelor of Arts - Sociology

High School Diploma -

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