Vani A
Sales Ops Analyst
Bangalore,KA
Summary
Over 12 years of Executive Assistance and support to some of the distinguished leaders in the IT and MNC’s. Proven administration skills managing multiple objectives and seamless execution of parallel activities, delivered to dynamic leadership of organizations. Able to learn & adapt quickly and effectively. Detail oriented and established task master. Self-driven, strong customer engaging and management skills. Excellent verbal and written communication. Computer proficient. Can effectively interact with all levels of management, staff and colleagues as a team player.
Rational Executive Assistant and Sales Ops Analyst with10+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Experienced with data analysis, statistical modeling, and business intelligence tools. Utilizes analytical skills to identify trends and provide actionable insights that support business decisions. Knowledge of data visualization techniques and effective communication ensures clear presentation of complex information to stakeholders.
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
1
1
Language
21
21
years of professional experience
Work History
Sales Ops Analyst for Americas for the Director, Vice President and Business Partner
TE connectivity India Pvt Limited
11.2018 - Current
- Progressed from Executive Assistant to Sales Operations Analyst over a 6-year tenure, gaining deep exposure to sales processes, reporting, and operational enhancements.
- Maintained and responded to leadership email correspondence on behalf of the Director, ensuring confidentiality and alignment with corporate communication standards.
- Developed and managed weekly and monthly sales reports, providing insights to leadership for business planning and performance tracking.
- Automated key reports including the Rep Opportunity Report and consolidated sales dashboards, significantly reducing manual effort and turnaround time.
- Expert in calendar management, coordinating complex schedules across time zones for senior leadership.
- Organized and facilitated executive-level meetings, including minute-taking, agenda distribution, and AV setup for video/audio conferences.
- Managed logistics for top management and customer visits, including hospitality and event coordination for leadership offsites.
- Active member of the Women in Networking (WIN) for 3 years, contributing to team-building initiatives and organizing impactful events such as flash mentoring sessions to support professional development and inclusion.
- Actively involved in team-building initiatives, including coaching team members on soft skills, time management, and effective team management, fostering a collaborative and high-performing work environment.
Executive Assistant to Managing Director and Business Partner
Golden Square
10.2016 - 01.2018
- Access mails and replying on MD’s behalf adhering to company’s confidentiality requirements.
- Calendar management.
- Vendor management.
- Astute appointment and availability management.
- Visitor management, visa coordination and support.
- Supporting organization-wide communication release like monthly newsletters, floor town halls, etc.
- Maintaining employees’ timecard on a monthly basis.
- Preparing accounting MIS report on a monthly basis.
- International and domestic travel: Handling MD and top management team’s complete travel logistics like booking tickets, hotel, arranging forex, raising travel request online with necessary approvals and also submit travel expense report after the travel. Coordination with embassies of various countries for appointments, issue of visas, etc.
- Preparing agenda during customer visits, agenda confirmations and remote seamless execution of travel plans.
- Coordinate external vendor visits, offsite meetings, etc.
- Organizing meetings within the organization and with customers, undertake minutes of the meeting, arrange meetings both audio, video conferences, etc.
- Managing logistics during top management & customer visits, organizing and managing offsite events for the leadership team.
- Part of People engagement/fun activities.
Executive Assistant to Director and HR Department
Nuance Transcription Services India Pvt. Ltd.
07.2014 - 10.2017
- Assisting the Director and his team in their day to day functioning by maintaining confidentiality of the Group and the Company.
- International and domestic travel: Assist in preparing their travel documents, getting the necessary approvals and coordinating with the travel desk with regular follow-up in getting the tickets and foreign exchange for Group head and the Team.
- Coordination with embassies of various countries for Visa appointments, tracking closure to the point of issuance of visas, etc.
- Submission of timesheets of employees who are onsite and also employees on leave at the time of cutoff date so that their salary is credited on time.
- Arranging logistics during customer visits and act as a PRO for the organization and management.
- Founded in 1999, Nuance Transcription Services has grown into a leading medical transcription service organization. Nuance serves a large array of satisfied customers, hospitals and physician groups, located primarily throughout the United States. Nuance Transcription Services is a part of Nuance Communications, Inc. (NASDAQ:NUAN), a leading provider of speech and imaging solutions for businesses and consumers around the world, headquartered in Burlington, USA. Nuance Healthcare employs a range of technologies and services as part of its full portfolio, speech recognition, transcription services, clinical language understanding (CLU), decision support, test results management and data analysis. The eScription on-demand, enterprise-wide computer aided medical transcription (CAMT) platform is an innovative, and integrated background speech recognition solution designed to fully integrate with the EHR and streamline clinical documentation for the large healthcare enterprise, eScription has maintained #1 ranking in KLAS for the last 7 consecutive years in the Speech Recognition technology category.
MT/Editor/QC/QA
Nuance Transcription Services India Pvt. Ltd.
03.2009 - 06.2014
- MT: Delivering quality medical reports in TAT. Meeting set targets and parameters in terms of productivity and quality
- Editor: Proofreading reports of MTs and contributing towards improvement of their quality.
- QC: One point contact for quality control, handling a team of 30 members.
- QA: Responsible for post audits and quality improvement initiatives.
Senior Customer Care Executive
Atria Convergence Technologies
04.2007 - 05.2009
- Handling calls and queries of customers and resolving issues related to broadband and digital services.
- Conducting promotional and marketing events on a regular basis.
- Coordinating with sales and marketing team and reviewing goals set versus achieved.
- Atria Convergence Technologies Limited., branded as ACT, is an Indian telecommunications company headquartered in Bengaluru, Karnataka. ACT offers fiber to the home services under the brand name 'ACT Fibernet' and digital television services under the 'ACT Digital' brand.
Trainer
Magus Customer Dialog
05.2005 - 02.2007
- Training sales and marketing team with regards to desktop and laptop.
- Handling customer queries online/offline and ensuring prompt response to mails.
- Presenting weekly reports of team and sales to HOD.
- Magus Customer Dialog Private Limited was established in 1989 at a point when the concept of Customer Retention Management was still in its infancy. Magus is a forerunner in this field and it is the first independent customer retention and customer response organization in India. Magus also has the unique distinction of being the first company in this business segment to receive the coveted ISO 9001: 2008 certification.
Education
Bachelor Degree in Arts - Psychology
Bangalore University (Maharani’s College)
Skills
MS Excel
Documentation and reporting
Report preparation
Excel proficiency
Interests
Hobbies: Cooking, music
Work Preference
Work Type
Full TimeSalary Range
₹199000/yr - ₹200000/yrAccomplishments
- Have won several e-awards for various customer-centric initiatives.
- Received Star Performer Award in 2014 at Nuance Transcription Services.
Timeline
Sales Ops Analyst for Americas for the Director, Vice President and Business Partner
TE connectivity India Pvt Limited
11.2018 - Current
Executive Assistant to Managing Director and Business Partner
Golden Square
10.2016 - 01.2018
Executive Assistant to Director and HR Department
Nuance Transcription Services India Pvt. Ltd.
07.2014 - 10.2017
MT/Editor/QC/QA
Nuance Transcription Services India Pvt. Ltd.
03.2009 - 06.2014
Senior Customer Care Executive
Atria Convergence Technologies
04.2007 - 05.2009
Trainer
Magus Customer Dialog
05.2005 - 02.2007
Bachelor Degree in Arts - Psychology
Bangalore University (Maharani’s College)