Vani Hegde
Bengaluru
Summary
Experienced finance professional with 9+ years of experience in Quote-to-Cash (Q2C), Billing Operations, Order Management, and SaaS Operations. Proven expertise in Zuora, SAP, Oracle, order-to-invoice workflows, SOP creation, automation initiatives, UAT testing, and cross-functional stakeholder management. Adept at supporting high-volume billing operations, scaling processes, and driving operational efficiency.
Overview
9
9
years of professional experience
Work History
Senior Billing Operations Specialist
Vimeo Technologies
Bengaluru
07.2022 - Current
- Own end-to-end billing operations including invoice review, validation, and release in Zuora within SLA.
- Partner with Sales, Account Managers, Booking, Channel Partners, and AR teams to ensure accurate order-to-cash execution.
- Prepare and present monthly and quarterly billing, revenue, and operational reports to senior management.
- Processed New Business, Renewals, Upsells, Amendments, and Cancellations with high accuracy.
- Define, document, and maintain SOPs for New Business, Renewals, Upsells, Amendments, and Cancellations.
- Lead discussions with Account Managers to design scalable billing setups for complex SaaS deals.
- Drive billing and order automation initiatives in collaboration with IT and system teams.
- Create detailed test cases, test scripts, and validation scenarios to ensure billing accuracy.
- Mentor and train new hires; act as a subject-matter expert for billing and Q2C processes.
Analyst II - Order Management & Billing Operations
VMware
03.2017 - 07.2022
- Handled Order Management activities including order validation, pricing accuracy, contract compliance, and entitlement checks.
- Reviewed Proforma and SAP invoices ensuring compliance with SLA, pricing, and revenue recognition policies.
- Execute UAT testing for new products and pricing changes using Oracle and SAP sandbox environments.
- Collaborated with Sales, Deal Desk, Channel Ops, Finance, and IT teams to resolve order and billing discrepancies.
- Performed queue management and prioritization to meet critical SLAs during peak cycles.
- Investigated complex order fallout and billing issues, identified root causes, and drove resolution.
- Played a key role in SKU testing, system enhancements, and large-scale data migration initiatives.
- Supported Finance during month-end close including revenue reconciliation and invoicing accuracy.
- Generated daily, weekly, and quarterly operational and performance reports.
Project Consultant
Aspects Software Technologies Pvt. Ltd.
09.2016 - 03.2017
- Reviewed customer quotations and validated pricing and contractual details.
- Performed data reconciliation and analysis to support sales and finance teams.
- Acted as a liaison between Sales and IT teams to resolve system and data-related issues.
- Managed data migration activities ensuring accuracy and timely delivery.
Education
Master of Commerce - Finance & Taxation
Karnataka University
Dharwad01.2016
Bachelor of Commerce -
Karnataka University
Sirsi01.2014
Skills
- Zuora
- SAP
- Oracle
- Oracle Netsuite
- JIRA
- SFDC(SalesForce)
- MS office
- Automation
- Billing
- Order management
Accomplishments
- Pat on the Back Award (2×)
- Spot Award (2×)
- Flash Award for Speedy Deliveries
Projects
- AirWatch Data Migration Project - Supported data validation, reconciliation, and migration accuracy across legacy and target systems.
- Order Automation Project (Oracle) - Contributed to automating order processing workflows, reducing manual intervention.
- Tray Automation Project (Zuora) - implemented billing automation using Tray integrations to streamline SaaS billing operations
Languages And Interests
English, Kannada and Hindi.
Trekking, Photography and Cycling.
Timeline
Senior Billing Operations Specialist
Vimeo Technologies
07.2022 - Current
Analyst II - Order Management & Billing Operations
VMware
03.2017 - 07.2022
Project Consultant
Aspects Software Technologies Pvt. Ltd.
09.2016 - 03.2017
Master of Commerce - Finance & Taxation
Karnataka University
Bachelor of Commerce -
Karnataka University