Vanishree M
Chennai
Summary
Dynamic professional with extensive experience in customer service and team leadership at Malabar Group. Proven track record in enhancing customer satisfaction and developing high-net-worth client networks. Skilled in data analysis and strategic planning, fostering employee growth and operational efficiency to drive exceptional results.
Overview
12
12
years of professional experience
Work History
Manager- Guest Relations - Administration
MALABAR GROUP
12.2021 - 11.2022
- Company Overview: UNIFY RETAIL VENTURE LLP
- Responsible for all GR functions of the assigned store to monitor and upscale customer service.
- Understand walk-in customer needs and develop plans to address them targeting customer delight.
- Strategically plan for the improvement of customer satisfaction levels.
- Welcome & greet Customers in a professional way so as to enhance showroom image.
- Respond to any questions, needs and desires of guests, and follow up to ensure their requests have been met with satisfaction.
- Identify potential customer profiles and develop a High net worth individual (HNI) customer network.
- Analyze customer satisfaction trends and report to senior management.
- Develop and implement in-house training of GR Team and ensure the grooming and customer service of Guest relations executives.
- Contribute towards development of talent by providing subordinates with adequate exposure and growth opportunities.
- Actively participate in HR initiatives to drive overall engagement and motivation.
- UNIFY RETAIL VENTURE LLP
- Highlights:
- Grooming standards.
- Reports & MIS.
- People Development.
- Customer service.
- Functional Responsibilities.
Department Manager
FUTURE LIFESTYLE FASHIONS LIMITED
01.2017 - 11.2021
- Company Overview: (FUTURE LIFESTYLE FASHION LTD)
- (FUTURE LIFESTYLE FASHION LTD)
Assist Restaurant Manager
NASEEB GROUP OF COMPANIES
07.2014 - 03.2016
- Company Overview: [F&B] Dubai
- [F&B] Dubai
Retail Store Manager
RMX JOSS RETAIL STORE
Bangalore
09.2011 - 06.2014
- Company Overview: (DELHI BASE COMPANY IN INDIA)
- (DELHI BASE COMPANY IN INDIA)
Team Manager
BANGLORE CENTRAL - 3
Bangalore
09.2010 - 08.2011
- Company Overview: (FUTURE LIFESTYLE FASHION LTD)
- (FUTURE LIFESTYLE FASHION LTD)
Education
Bachelor of Commerce - Commerce
ARNI UNIVERSITY
KATHGARH, INDORA (H.P) 06-2017
Skills
- Customer service and satisfaction
- Team leadership
- Employee training and development
- Data analysis
- Relationship management
- Strategic planning
- Client engagement
- Documentation
- Staff management
- Clear communication
- Coaching and mentoring
- Shift scheduling
- Work prioritization
- Sales management
- Recruitment and interviewing
- Business planning
- Brand management
- Trend analysis
Career Contour
Stores Operations, Retail Management, Merchandizing, Business Development, Sales & Marketing, Sales & Operations Management, Strategic Planning, Operations Management, Customer Service, People Management, Inventory Management
Employment Chronicle
- Malabar Group, Manager- Guest Relations - Administration, 12/01/21, 11/30/22, 1 Year, Responsible for all GR functions of the assigned store to monitor and upscale customer service., Understand walk-in customer needs and develop plans to address them targeting customer delight., Strategically plan for the improvement of customer satisfaction levels., Welcome & greet Customers in a professional way to enhance showroom image., Respond to any questions, needs and desires of guests, and follow up to ensure their requests have been met with satisfaction., Identify potential customer profiles and develop a High net worth individual (HNI) customer network., Analyze customer satisfaction trends and report to senior management., Develop and implement in-house training of GR Team and ensure the grooming and customer service of Guest relations executives., Contribute towards development of talent by providing subordinates with adequate exposure and growth opportunities., Actively participate in HR initiatives to drive overall engagement and motivation.
- Future Lifestyle Fashions Limited, Department Manager, 01/01/17, 11/30/21, 4 Years 11 Months
- Naseeb Group of Companies [F&B] Dubai, Assist Restaurant Manager, 07/01/14, 03/31/16, 2 Years
- RMX Joss Retail Store, Retail Store Manager, 09/01/11, 06/30/14, 3 Years 8 Months
- Bangalore Central - 3 (Future Lifestyle Fashion Ltd), Team Manager, 09/01/10, 08/31/11, 1 Year
Languages
- English
- Kannada
- Hindi
- Telugu
- Tamil
Personal Information
- Passport Number: B7934374
- Date of Birth: 05/25/90
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Manager- Guest Relations - Administration
MALABAR GROUP
12.2021 - 11.2022
Department Manager
FUTURE LIFESTYLE FASHIONS LIMITED
01.2017 - 11.2021
Assist Restaurant Manager
NASEEB GROUP OF COMPANIES
07.2014 - 03.2016
Retail Store Manager
RMX JOSS RETAIL STORE
09.2011 - 06.2014
Team Manager
BANGLORE CENTRAL - 3
09.2010 - 08.2011
Bachelor of Commerce - Commerce
ARNI UNIVERSITY
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