Vansh Bhatia
New Delhi
Summary
A seasoned strategic account manager with a proven track record at Algosec Technologies, who excels in client relationship management and technical troubleshooting. Leveraging skills in Linux, Micro-services, and Redhat architecture, I've significantly enhanced client satisfaction and operational efficiency. Expertise in escalation handling and deploying robust security solutions, driving substantial business growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Strategic Account Manager
Algosec Technologies
10.2021 - Current
- Establishing client relations and influence the client's buying decisions.
- Focal point support for all Technical/Non-technical problems raised by customer.
- Trained, mentored and motivated staff to instill desire for superior performance.
- Conduct health checks and reviews to ensure the client’s system is running efficiently, addressing any issues or inefficiencies before they escalate.
- Manage escalated issues by working with internal teams to ensure prompt resolution, ensuring minimal impact on the client’s operations.
- Maintain documentation for client configurations, issues, and resolutions to provide a knowledge base for future interactions.
- Identify upsell or cross-sell opportunities based on a thorough understanding of the client’s needs and the product roadmap.
Service Engineer
Orange Business Services
04.2019 - 10.2021
- Responsible for providing support to Enterprise customers and Internal teams on technical assistance of Content delivery network, Security vulnerabilities and SDN network performance.
- Responsible for Incident and Change management for Global customers to enable proactive monitoring, installation and ensuring service continuity.
- Auditing all cases and documenting complex technical issues and process loopholes for increased efficiency.
Network Trainee
Aricent Technologies
03.2018 - 02.2019
- Support engineer in Cisco TAC for customer issues on routing/switching, CISCO WebEx, WebEx teams and Jabber.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Guru Gobind Singh Indraprastha University
New Delhi, India08-2017
Skills
- Client relationship management
- Escalation handling
- Linux, Micro-services, Red-hat architecture
- CCNA routing-switching, CCNA-Security
- Technical troubleshooting
- Client onboarding and customer satisfaction
- DNS, Security, Cisco firewall, Checkpoint firewall, Palo alto firewall, HTTP/HTTPS, ASDM,
- Deployment, Debugging, SLA management
- OSPF, EIGRP, BGP protocols
- Vulnerabilities and code review
Certification
- CCNA Routing Switching
- CCNA Security
- ITIL V3.0
- Algosec Foundation, Expert in all suites
Hosting, Emcee, Public Speaking
Trainer Emcee and public speaker. Hosted 50+ weddings/events.
Languages
English
Bilingual or Proficient (C2)
Timeline
Strategic Account Manager
Algosec Technologies
10.2021 - Current
Service Engineer
Orange Business Services
04.2019 - 10.2021
Network Trainee
Aricent Technologies
03.2018 - 02.2019
Bachelor of Technology - Electrical, Electronics And Communications Engineering
Guru Gobind Singh Indraprastha University
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