Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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VANSH SHAH

Ahmedabad

Summary

A motivated Digital marketing student, excelling as the heart of the house in a busy restaurant and a brand ambassador for Old Navy. Proven team player adept at thriving in peak hours, ensuring smooth operations. Exceptional communication skills foster strong customer connections. Adaptable and resourceful, adept at working independently or collaboratively to achieve common goals. Committed to delivering high-level support and surpassing expectations in dynamic customer service settings.

Overview

2
2
years of professional experience

Work History

Manager, Sales and Customer Support

Shree Ambica Trading
Ahmedabad
11.2024 - 07.2025
  • Evaluated current processes used by the Customer Service Department and identified areas that needed improvement.
  • Resolved escalated customer inquiries quickly and efficiently while maintaining a positive attitude.
  • Ensured compliance with company policies, procedures and guidelines related to sales activities.
  • Developed and implemented strategies for increasing sales volume and improving customer loyalty.
  • Trained staff on new products, services, and procedures related to customer service operations.

Customer Service Representative

Mcdonalds
Toronto
06.2024 - 09.2024
  • Facilitated daily store operations, including replenishing stock and organizing merchandise displays.
  • Maintained accurate records of inventory levels and sales data to ensure optimal product availability.
  • Inspected products for quality assurance purposes prior to stocking shelves.
  • Kept work areas professional, organized and clean.
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Old Navy

Old Navy
Toronto
08.2023 - 05.2024
  • Handled cash, credit, and other forms of payment in compliance with company procedures
  • Assisted customers in finding products and offered product knowledge
  • Restocked merchandise on the sales floor to ensure a visually appealing display
  • Maintained awareness of store surroundings to prevent theft and minimize shrinkage
  • Responded to customer queries regarding product features, prices, and promotions.

Education

Film and Television Production -

Humber college
05.2025

Smartserve certified -

Tulip International School

TSPC 2: Course on Research Ethics -

Tulip International School

Humber College Host -

High School

Skills

  • Strong organizational and timemanagement skills
  • Exceptional communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and able to handle multiple tasks simultaneously
  • Experience in managing budgets and handling financial documents

Volunteer Experience

Humber's First Year Experience and Orientation team, Peer Mentor, Volunteered with Humber's First Year Experience and Orientation team, as a Peer Mentor to help first-year students ease their transition to Humber. Engaged in various initiatives and events aimed at enhancing student experiences, fostering a sense of belonging, and promoting personal and academic growth.

Timeline

Manager, Sales and Customer Support

Shree Ambica Trading
11.2024 - 07.2025

Customer Service Representative

Mcdonalds
06.2024 - 09.2024

Old Navy

Old Navy
08.2023 - 05.2024

Film and Television Production -

Humber college

Smartserve certified -

Tulip International School

TSPC 2: Course on Research Ethics -

Tulip International School

Humber College Host -

High School

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VANSH SHAH