Vanshika .

• Configured and maintained routers, switches, firewalls, wireless networks and other network devices.
• Monitored system performance to ensure availability of all services and systems to authorized users.
• Installed, configured, upgraded and troubleshot hardware components such as servers, PCs and printers.
• Performed data backup operations on a regular basis to ensure the security of critical information.
• Analyzed network traffic patterns to identify potential problems or areas for improvement.
• Created detailed documentation of all configurations, processes and procedures related to the network environment.
• Performed routine troubleshooting and network monitoring.
• Liaised with network team to configure, implement and administer LAN and WAN components.
• Monitored system upgrades, patches and new configurations.
• Diagnosed, troubleshot and resolved hardware and system problems.

o Responsible of various Switch/router configuration.

o Follow the various change management process to complete the various migrations involved in the customer upgrades.

o Performing the upgrades on Cisco/nexus devices as a part of project including the planning with the customer, scheduling it with the minimum service impact, implementing and final acceptance test with the customer IT manager.

o Providing inputs to the Problem Management team to prepare the RCA’s.

o Bandwidth as well as QOS upgrades of the customer links facing performance issues.

o Preparing documents and updating them with the new changes done in the network.

o Attending weekly meetings to discuss various technical challenges and the new technologies implemented in our network.

o Responsible for handling first level troubleshooting calls of the users or else assigning it to the engineers.

o Maintaining and updating inventory of hardware installed in the premises.

o Co-ordination with vendors for service request related with hardware or hardware replacement.

o Preparing Daily and Monthly Reports on regular basis to keep track on the day-to-day problems faced.

• Managed the daily operations of monitors and ensured proper functioning.
• Maintained records on system performance, maintenance activities, and other relevant data.
• Collaborated with IT staff to resolve any technical issues that arose during monitoring process.