Vanshika Bansal
Phagwara
Summary
Enthusiastic and service-driven individual aspiring to make a career in a hospitality industry. Possess a strong understanding of front office operations, including guest check-in/check-out procedures, handling inquiries, and delivering high-quality customer service. Known for exceptional communication skills, attention to detail, and a passion for creating memorable guest experiences. Committed to upholding the highest standards of hospitality and contributing to the success and reputation of the hotel
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Service Associate
Taj Fort Aguada Resort & Spa
Goa
06.2023 - 06.2025
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Used Opera to handle front office operations.
- Worked on Ecobillz to print registration cards and capture guest information to avoid the hassle of paperwork.
Intern
Doubletree By Hilton
Gurugram
06.2022 - 10.2022
- Company Overview: A 5 star Business property
- A 5 month training in a 5 star Business property covering operations of Front Office Department
- A 5 star Business property
Education
BHMCT - Hotel Management
Lovely Professional University
Jalandhar07.2024
XII -
Saffron Public School
PhagwaraX -
Saffron Public School
PhagwaraSkills
- Flexibility skills
- Customer service skills
- Teamwork ability
- Computer skills
- Patience
- Communication skills
Certification
- Masterclass on celebrate with US poultry, Amrita Raichand, LPU, 12/01/20
- Beyond Hospitality, food and hotel, India, 09/01/20
- USA Poultry and Egg Export Council India Workshop, LPU, 12/01/21
- Panel discussion for Industry Academia Interface, LPU, 02/01/22
- 2 days' webinar WINE O'clock, TBH circle, 05/01/21
- Entrepreneurial Mindset, SEC, 02/01/22
- 3rd International Conference on Sustainable Development Goals and Management Practices, 02/01/22
Extracurricular Activities
Representative of China in MUN session, 2018 Chef Competition, LPU, 2021 Represent the school's cricket team at the trials, Chandigarh, 2017-2018
Hobbies and Interests
Passionate about travel and exploring diverse cultures, enhancing my understanding of guest expectations from various backgrounds. I enjoy exploring different cuisines, restaurants, cafes.
Languages
- English
- Hindi
- Punjabi
Roles And Responsibilities
- Volunteer, Acted as Volunteer/Delegate in activities for IIMUN session, 2018
- President of House Captain, Acted as President OF House Caption for school department, 2018-2020
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Punjabi
Intermediate
B1
Timeline
Guest Service Associate
Taj Fort Aguada Resort & Spa
06.2023 - 06.2025
Intern
Doubletree By Hilton
06.2022 - 10.2022
BHMCT - Hotel Management
Lovely Professional University
XII -
Saffron Public School
X -
Saffron Public School
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