VANSHIKA GUPTA
Customer Care Executive
Summary
Customer service professional with about 3 years of experience in providing excellent customer support in a variety of industries. Skilled in managing customer interactions, resolving complex issues, and maintaining positive relationships. Seeking a challenging role in a dynamic organization that values customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Contact Center Associate
Webhelp India Private Limited
10.2023 - Current
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Calculated correct order totals, updated accounts, and maintained detailed records for customer complaints on social media.
Customer Service Associate
Concentrix India Pvt Limited
4 2021 - 10.2023
- Provided information and assistance on products and services to ensure customer satisfaction
- Managed customer interactions and resolved issues in a timely and efficient manner
- Maintained customer records and updated the company's CRM system
Customer Service Associate
Majorel India Pvt Limited
03.2020 - 04.2021
- Provided exceptional customer service and support via Chat
Managed customer interactions and resolved issues in a timely . and efficient manner
- Maintained detailed customer records and updated the company's CRM system
Education
Bachelor of Arts -
Lucknow University
Intermediate -
CBSE Board
Skills
Strong communication and interpersonal skills
Customer-focused approach to problem-solving
Ability to work in a fast-paced environment and handle multiple tasks simultaneously
Proficient in Microsoft Office and CRM systems Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines
Highly adaptable and able to work effectively in a team environment or independently
Certification
Diploma in Aviation, hospitality and customer service from Flyway Air Hostess Academy.
Timeline
Contact Center Associate
Webhelp India Private Limited
10.2023 - Current
Customer Service Associate
Majorel India Pvt Limited
03.2020 - 04.2021
Customer Service Associate
Concentrix India Pvt Limited
4 2021 - 10.2023
Bachelor of Arts -
Lucknow University
Intermediate -
CBSE Board
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