Vanshika Sharma
GHAZIABAD
Summary
Result-driven and versatile professional with 9 years of experience, including 5 years in SaaS Sales. Known for proactive approach, strong customer relationship skills, and excellent listening abilities.
Proven track record in achieving targets, mentoring teams, and delivering exceptional client satisfaction.
Overview
7
7
years of professional experience
Work History
Renewal Manager - Hospitality Cloud
Cvent
Gurugram
06.2023 - Current
- Manage client accounts in the North American region, handling contract renewals, up-sells, and cross-sells.
- Ensure customer satisfaction by addressing SLA issues, and fostering strong client relationships.
- Develop and execute annual business plans, forecasting monthly sales opportunities.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Collaborate with internal stakeholders to drive growth and meet revenue goals.
- Mentor and oversee a Sales Associate to enhance team performance.
- Give presentations and demos to the clients to introduce new products suitable for their profiles.
Sales Manager (Individual Contributor)
Adobe Systems
Noida
08.2020 - 05.2023
- Participated in negotiations with vendors regarding product purchases or contracts.
- Achieved over $350 in quarterly sales, leveraging a consultative sales approach.
- Excelled in customer acquisition, retention and relationship management with enterprise accounts.
- Conducted onboarding sessions, resulting in excellent after-sales service.
- Developed and executed growth strategies for new and existing accounts.
Personal Banker
Barclays
Noida
01.2019 - 07.2020
- Facilitated resolution of customer disputes in a fair manner while protecting the interests of the bank.
- Assisted and advised customers on using online and mobile banking systems.
- Managed customer bank accounts and provided advisory services on banking products.
- Resolved issues related to accounts and transactions, ensuring high customer satisfaction.
- Conducted training sessions for new hires, and provided on-floor assistance.
- Used customer and bank records to investigate and correct errors upon customer request.
Technical In-Game Advisor
EA Sports - IEnergizer
Noida
08.2017 - 10.2018
- Resolved in-game technical issues via chat and call support for global gamers.
- Specialized in SWTOR (pilot batch), and provided mentorship to new hires.
- Maintained daily logs, prepared reports, and ensured effective troubleshooting procedures.
Education
Bachelor of Arts -
Kalindi College, University Of Delhi
Delhi, India01-2019
Intermediate - CBSE Board
K.D.B. Public School
Ghaziabad, India01-2015
High School - CBSE Board
K.D.B. Public School
Ghaziabad, India01-2012
Skills
- Team leadership
- Target achievement
- Strategic planning
- Decision-making
- Multi-tasking
- Goal-Oriented
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Renewal Manager - Hospitality Cloud
Cvent
06.2023 - Current
Sales Manager (Individual Contributor)
Adobe Systems
08.2020 - 05.2023
Personal Banker
Barclays
01.2019 - 07.2020
Technical In-Game Advisor
EA Sports - IEnergizer
08.2017 - 10.2018
Bachelor of Arts -
Kalindi College, University Of Delhi
Intermediate - CBSE Board
K.D.B. Public School
High School - CBSE Board
K.D.B. Public School
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