Vanshika Singh

Project : 1 - ICMS (Incident Change Management System) : Dec 2023 - Present

• Worked on architectural design and development.
• Worked on automated SMS component.
• Worked on service rest, connect rest, activities, data transforms, casetypes etc.
• Worked with Pega constellation UI and with CSS, HTML etc and other OOTB UI components to create robust and org compliant UI designs.

Project : 2 - CAO Shadow Program : Oct 2023 - Dec 2023

• Worked on architectural design and development.
• Worked on E2E project development as lead developer.
• Worked on sending automated meeting invites from Pega to users.
• Worked on creating generic feature to generate usage reports for each application in Pega and send via email on weekly basis.
• Created data types, data pages, report definitions etc.
• Worked on activities, data transforms, flow rules etc.

Project : 3 - MyParking/Amenity Services/ Finance Regulator(Chief Administrative Office) : Oct 2022 - Oct 2023

• Worked on development of multiple projects in parallel.
• Worked on E2E project development as lead developer.
• Worked on the application design and creation of application.
• Developed User and Admin portals including all the UI elements. Created custom skin rules, used CSS classes.
• Worked on automatic daily report generation and sending them in emails as attachments.
• Created data types, data pages, report definitions etc.
• Worked on activities, data transforms, Service REST, Job Schedulers, Queue Processors and Email Accounts.
• Built complex logics to cater to org wide needs of different regions (Currently in USA, LATAM, EMEA, ASIAPAC).

Project : 4 - Global Sanctions Manager : Nov 2021 - Oct 2022

• Worked on File generation for historic data using Connect-File, Activities , RDB methods etc.
• Worked on java codes and SQL stored procedures .
• Created product rules and worked on code deployment.
• Worked on Bulk Transfer Enhancements and created a generic process for all teams.
• Worked on UI components to display operator activity details in the Case Manager portal to improve routing of cases.
• Supported end-to-end testing and performance monitoring.
• Worked with all stakeholders for design and implementation.

Other Responsibilities :

• Worked with citizen developers to help them build their applications and built generic components in the process.
• Have been driving daily stand-ups and weekly team connects for one-on-one help with team members.
• Work with each teammate to create design for each app.
• Involved in benefits and cost estimation process for each application and getting concerned stakeholder approvals.
• Work directly with stakeholders through E2E app development, delivery and maintenance journey.

Project : 1 - Subscription (Disney+/Discovery+/Apple/Google Gaming) : July 2020 - Nov 2021

• Improved system performance and customer experience satisfaction by 61%.
• Worked with Business Architects for end-to-end design and implementation.
• Developed workflows , Activities, Decision Rules(Table, Tree, Whens etc), Utilities.
• Experience with SOAP/REST Services and Connectors.
• Used PAL, Log Analyzer, Tracer , Live UI for debugging and Performance Tuning.

Project : 2 - Trial Unlimited : March 2020- July 2020

• Reduced Plan Change conversion customer journey failures by 60%.
• Worked on background processing rules.
• Used JIRA and Confluence for story and defect tracking across various systems.
• Groomed new team members through KT sessions, Reverse KTs , task assignments.

Project : 3 - Mobile And Home : August 2019 - Feb 2020

• Increased Wireless and wireline(fios) customers by 10%.
• Worked on new java function creation. Worked on SQL queries.
• Actively involved with QA testing, debugging, defect-fixing and prepared deployment-run sheets and code-review artifacts.