V Anusha Patnaik

• Having 3 years and 9 months of IT experience in QA Testing.
• Professional Software knowledge on Test Planning creation, developing and executing test cases, reviewing and monitoring progress, planning and managing dependencies, risks and resources, schedules and test reports.
• Worked as a QA in Salesforce.com CRM applications for 3 years.
• Actively involved in Sanity, Functional, Integration, User Acceptance and Regression testing and worked in both Waterfall and Agile (Scrum) testing methodologies.
• Strong in analyzing business requirements and specifications and developing test scripts.
• Experience in leading a testing team, assigning, and tracking tasks provided to team members.
• Experience in Mobile Testing in iPad, iPhone, and Android. Having strong analytical, problem solving and communication skills.
• Good understanding of Software Development Lifecycle (SDLC) and all stages of QA and Defect Life Cycles.
• Extensive exposure in Black Box Testing using BVA and ECP.
• Defect Reporting and Tracking using Azure DevOps, and JIRA.
• Good exposure in administrating and configuring Salesforce.com application.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Objects, Page Layouts, Reports, Dashboards, updating the data and applying securities at all levels.
• Designing of an Application and Creating Objects with respect to the Application.
• Experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, Process Builders and Triggers.
• Good exposure in data migration using Data Loader, Salesforce Inspector, Workbench.
• An ambitious, confident individual and fast learner with drive to achieve and excel on given targets.
• Helping & transferring knowledge to teammates for having a smooth & qualitative delivery.

• Received ‘Execution Excellence’ Award for having least number of defect leakage
• Consistently recognized for quick learning and implementing best practices
• Received ‘Flag Bearer’ award from Practice for outstanding performance and contribution to practice
• Received appreciations for consistently delivering on time and good demoing skills.

Project1:

Excellent Care is a Lightning project. The project is built on Service Cloud and aims at capturing cases with ease, resolving them at earliest and customer satisfaction. Tree Troubleshoot is a feature that was build with common questionnaire. It allows user sto select the issue from the list and creates cases.

Project2:

Omni channel is another feature that routes the customers to most appropriate agents. Live Agent is a real- time chat functionality that allows customers to communicate with service agents via website. It allows agent to hold multiple conversation at once. Chat history are stored in Chat Transcripts, which can be used for future reference and can be sent as an attachment for any clarifications

Project3:

Channel CRM is a Lightning Project that is build on Sales Cloud and provides users an easy way to capture leads, qualify them and make deals with the customers. This application was developed to provide easy ways to create deals, quotes, invoices.