Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Technical Publications
Extra Curricular Activities
Strengths/Personal Skills
Hobbies & Interests
Personal Information
Disclaimer
Timeline
Generic
VARNACHITHRA A

VARNACHITHRA A

Lead II - Production Support Engineer
Thiruvananthapuram

Summary

Highly motivated personality with comprehensive experience in critical production support, process improvement, automations, quality assurance and team management solutioning various challenging areas with multi-dimensional visionary. Exceptionally talented at investigating and sourcing new processes and identifying technical issues. Dynamic professional possessing excellent planning, executing and monitoring capabilities. Analytical Team Lead successful at reducing downtime and incidents improving production processes with intriguing brilliance who have an extra ordinary inter personal & communication skills among team members and customers.

Overview

9
9
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
5
5
Languages

Work History

Lead II – Production Support Engineer

US Technology International Private Limited
THIRUVANANTHAPURAM
05.2018 - Current
  • Decreased in-house production issues by establishing and coordinating sub-contracting and outsourcing requirements and processes.
  • Maximized productivity by 90% developing and implementing innovative production processes for new and existing products.
  • Incomparable domain level and application knowledge on current system. One of senior support engineer having domain experience of around 6 years.
  • True mindset of prescience helped ensure reliability to clients.
  • Worked on critical stock market data and ensured trading was not impacted for clients hitting target SLA's early keeping up confidentiality and accuracy.
  • Performed regular production studies and machine analysis to identify any quality and process problems & communicated healthily with concerned authorities.
  • Completed and submitted weekly, monthly and yearly reports to support executive decision making.
  • Performed root cause analysis and implemented corrective actions for quality issues.
  • Supervised entire production process and prepared proper documentation for future reference.
  • Trained team on best practices to optimize production and improve quality.
  • Communicated with other team members to enhance process and performance.
  • Determined root causes of failures and recommended changes in designs, tolerances or processing methods like automations.
  • Analyzed product and process and provided actionable solutions for changes to processes, products or quality standards.
  • Practiced lean principles, which led to improvements in workflow and quality and manual efforts reduction.

Software Developer

ERICSSON INDIA GLOBAL SERVICES PVT. LIMITED
Bangalore
10.2015 - 05.2018
  • Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
  • Worked on around 8-10 product features and build new UI feature as well.
  • Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
  • Participated in software field testing to verify performance of developed projects.
  • Designed intuitive graphical user interfaces to improve user experience.
  • Translated customer requirements into written use cases.
  • Documented technical workflows and knowledge to educate newly hired employees.
  • Designed customized solutions for proposals to potential customers.
  • Energized entire team with positive words and deeds which was very appreciated and commented by customers.

Education

B. Tech -

LBS INSTITUTE OF TECHNOLOGY FOR WOMEN, TRIVANDRUM, KERALA, UNIVERSITY OF KERALA
Trivandrum
08.2011 - 06.2015

12th -

NIRMALA BHAVAN HIGHER SECONDARY SCHOOL, TRIVANDRUM, KERALA
Trivandrum
03.2009 - 04.2011

10th -

NIRMALA BHAVAN HIGHER SECONDARY SCHOOL, TRIVANDRUM, KERALA
Trivandrum
02.2008 - 04.2009

Skills

MSSQL, Java, C, C, MATLAB, Shell Script

MS Word, MS Excel, and MS PowerPoint

Analytical problem solving & Automations

Training, mentoring & Team Building

Process enhancement & improvement

System troubleshooting

Incident management

Soap and REST

UNIX, Windows, and Ubuntu

JUnit

GIT, SVN, Maven

JBoss, Tomcat, Oracle WebLogic

Putty, Wireshark, WinSCP

Additional Information

  • Created highly valued system matrix/handbook which was critical in terms of winning customer confidence.
  • Analyzed,resolved and refined issues with large data sets (US market trade data sets and Bloomberg market data) in the system.
  • Automated core problematic processes and build a streamline solution reducing incidents significantly gaining customer appreciations.
  • Worked in data collecting, integrating and idealizing project requirements and got a good contract signed with the Customers.
  • Automated the system manual MSSQL processes to a new proposed solution having a promising future.
  • Won ATH awards twice and special appreciations from Athene CIO & UST Leadership several times and won the highest USTAR recognition - STELLAR from UST.

Certification

Oracle Certified Associate, Java SE 7 Programmer

Technical Publications

  • Published an IEEE journal in an International Conference on Emerging Trends in Engineering, Business and Disaster Management [ICBDM 2015]
  • Published a journal in an International Conference on Emerging Trends in Engineering and Technology (ICET-15)
  • Presented a paper in a National Conference on Recent Trends in Engineering and Technology [nCORETech]

Extra Curricular Activities

  • Professionally trained Singer.
  • First position with ‘A’ grade in the event MARGAMKALI in Kerala School Kalotsavam.
  • BEST ACTRESS as part of acting event conducted by Children's Film Society, Kerala.
  • Participated in MALAYALAM DEBATE, First position in RHYTHM DIVINE, First in the event MALAYALI MANGA & VOICE OF YAVANIKA
  • Secured First position in the singing event “PITCH PERFECT” conducted at Ericsson, Bangalore.
  • Secured first price in Yummy Aid and Best Customer Satisfaction Award at UST, Trivandrum.

Strengths/Personal Skills

  • Extraordinary prescience ability
  • Treasures values in life & build rapports
  • Leadership Quality and Team spirit
  • Problem solving & listening
  • Finds Opportunities for learning from people and environment
  • Professionalism and Perseverance in work
  • Perfectionist in terms of client interactions and quality assurance.
  • Versatile, Vibrant and talented
  • Manages challenging environments turning it to exponential growth areas by self-grown multi-dimensional vision and solutioning
  • Social Server, Positive Thinker and an Energy Transferor among people and in working team

Hobbies & Interests

  • Singing and Writing
  • Travelling and exploring new people, culture and food
  • Occasional reader who is fond of painting and Lippan art works

Personal Information

  • Total IT Experience: 9 years
  • Father's Name: K. Ravichandran Nair
  • Date of Birth: 04/05/1993
  • Marital Status: Married
  • Nationality : Indian

Disclaimer

I undertake that all information given in my resume is true to my knowledge.

Timeline

Lead II – Production Support Engineer

US Technology International Private Limited
05.2018 - Current

Software Developer

ERICSSON INDIA GLOBAL SERVICES PVT. LIMITED
10.2015 - 05.2018

B. Tech -

LBS INSTITUTE OF TECHNOLOGY FOR WOMEN, TRIVANDRUM, KERALA, UNIVERSITY OF KERALA
08.2011 - 06.2015

12th -

NIRMALA BHAVAN HIGHER SECONDARY SCHOOL, TRIVANDRUM, KERALA
03.2009 - 04.2011

10th -

NIRMALA BHAVAN HIGHER SECONDARY SCHOOL, TRIVANDRUM, KERALA
02.2008 - 04.2009
Oracle Certified Associate, Java SE 7 Programmer
Oracle Certified JAVA EE 6 Web Services Developer
Certified Rack space CloudU Professional
VARNACHITHRA ALead II - Production Support Engineer