VARNIKA LAGADAPATI
Hyderabad
Summary
Proactive Quality Lead specializing in AI data quality management and quality assurance. Drives performance improvements through optimized ServiceNow solutions and streamlined workflows. Expert in process optimization, compliance management, and performance analysis to deliver high-quality outcomes.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Quality Lead
Tech Mahindra
Bengaluru
09.2023 - 09.2026
- Led quality management for ServiceNow and Airbnb projects, enforcing quality standards across 100+ agents.
- Conducted quality assessments to identify trends in quality scores, errors, and reviewer performance, informing targeted improvements.
- Performed root cause analysis and proposed corrective actions to address recurring quality issues.
- Conducted AI data review and prompt evaluation, assessing LLM output to enhance model quality.
- Ensured consistency in AI data annotation and labeling through audits of annotation, recasting, and labeling projects, driving process consistency and elevating output quality.
- Partnered with operations, training, and support teams to enhance product quality.
- Trained new reviewers on guidelines, identified recurring data discrepancies, and implemented corrections, enhancing operational accuracy and minimizing rework.
- Contributed to calibration sessions and quality reviews to maintain alignment with client expectations.
Associate Professional Software Engineer
DXC Technology
Bengaluru
07.2020 - 10.2021
- Collaborated with business stakeholders and cross-functional teams to gather requirements and deliver customized ServiceNow solutions that addressed specific business needs.
- Customized ServiceNow applications, forms, workflows, business rules, client scripts, UI policies, and notifications to support business needs.
- Configured and maintained ServiceNow ITSM modules, focusing on incident management workflows to streamline service processes.
- Streamlined incident handling through workflow automation and process optimization, enhancing overall service responsiveness.
- Enhanced user experience by optimizing forms, catalogs, and self-service functionalities, resulting in improved accessibility for users.
- Developed and maintained reports, dashboards, and performance analytics, providing actionable insights that improved service delivery.
- Supported ServiceNow platform enhancements, upgrades, and production support activities, ensuring platform stability in enterprise environments.
Education
B.Tech - Civil Engineering
Geethanjali College of Engineering And Technology
Hyderabad09-2020
Skills
- Data quality management
- Database Management
- Data evaluation
- Data auditing
- Data analysis
- Performance improvement
- Cross-functional teamwork
- Stakeholder engagement
- Microsoft Excel
- Data entry
- Report generation
- Process improvement
- Microsoft office
- Effective communication
Personal Information
- Title: Quality Lead
- Date of Birth: 1998-05-11
- Nationality: Indian
Certification
- Linguistic Prompt Design Certificate
- ServiceNow Certified System Administrator
LANGUAGES
English, Telugu, Hindi
Timeline
Quality Lead
Tech Mahindra
09.2023 - 09.2026
Associate Professional Software Engineer
DXC Technology
07.2020 - 10.2021
B.Tech - Civil Engineering
Geethanjali College of Engineering And Technology