Varsha Dange
Salesforce Consultant
Gurgaon
Summary
Dynamic AI-focused Product Manager and Product Owner with a proven track record in delivering enterprise-scale digital and CRM transformation initiatives across consulting and public sector environments. Expertise includes product strategy, roadmap development, backlog management, and Agile/Scrum delivery, complemented by strong stakeholder management and KPI-driven execution. Successfully led over 10 Salesforce implementations, achieving significant enhancements in process visibility, operational efficiency, sprint velocity, and user adoption. Proficient in developing Generative AI solutions, including advanced chatbots and end-to-end AI workflows, with a commitment to creating scalable, intelligent, and user-centric products through data-driven decision-making.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Senior Salesforce Consultant
Deloitte India
07.2022 - Current
- Defined and owned the product vision and roadmap for 3+ Salesforce transformation initiatives, aligning delivery with business KPIs, and improving sales process visibility by approximately 25%.
- Led 20+ stakeholder workshops to define MVP scope, acting as the primary liaison between 10+ business stakeholders and cross-functional Agile teams (8–12 members), reducing development effort by 35%.
- Managed and prioritized the product backlog, improving sprint predictability and reducing scope creep by 30%, while achieving 95% on-time delivery across 10+ sprints.
- Implemented Salesforce Sales Cloud and Salesforce Consumer Goods Cloud, enhancing lead-to-opportunity tracking, and improving retail execution efficiency by 25%.
- Drove adoption of out-of-the-box Salesforce capabilities, optimizing configuration vs. Apex/Lightning customization decisions and reducing long-term maintenance effort by 20%.
- Designed executive dashboards and automated reporting solutions, reducing manual reporting effort by 40%, and enabling real-time, data-driven decision-making.
- Spearheaded the development of a RAG-based chatbot using LangChain, implementing PDF ingestion, text chunking, embedding generation, and storing vectors in a FAISS vector database for semantic search and contextual Q&A.
- Guided clients through successful Salesforce migrations, ensuring minimal downtime and seamless data transfer.
- Achieved time savings for clients by automating repetitive tasks using Apex triggers and Visualforce pages.
Consultant / Business Analyst
MTX Group Inc.
05.2020 - 06.2022
- Delivered 10+ fast-paced Salesforce implementations within 24 months, serving as both Business Analyst and Product Owner across public sector and enterprise engagements.
- Bridged alignment between 15+ business stakeholders and cross-functional technical teams to define functional and system requirements, successfully delivering large-scale government COVID-response solutions under aggressive timelines.
- Owned and prioritized end-to-end product backlogs across multiple concurrent projects, managing 120+ user stories per engagement while adapting to evolving regulatory and operational requirements.
- Improved sprint velocity by 30% by introducing Work-In-Progress (WIP) limits, refining acceptance criteria, and strengthening backlog grooming practices, achieving 100% sprint goal success rate for 6+ consecutive months.
- Accelerated requirement clarity and reduced rework by 35% through structured discovery workshops, process mapping, and iterative stakeholder validations.
- Standardized BRDs, user story templates, and documentation frameworks across 5+ parallel projects, improving knowledge transfer efficiency and reducing onboarding time by 40%.
- Partnered with architects and developers to evaluate configuration vs. customization decisions, delivering scalable Salesforce solutions while minimizing long-term technical debt.
Systems Engineer
Tata Consultancy Services
12.2017 - 04.2020
- Led telecom system performance monitoring and fault response automation initiatives, improving incident resolution time by 25% and enhancing overall operational efficiency.
- Collaborated with cross-functional engineering and operations teams to streamline system workflows, reducing manual intervention in fault management by 30%.
- Designed and implemented a sprint metrics dashboard (velocity, burn-down, defect leakage), improving reporting consistency by 80% and increasing leadership visibility into delivery health and project risks.
- Tracked and analyzed performance KPIs across multiple releases, enabling data-driven decision-making and improving on-time delivery rates by 20%.
- Contributed to Agile transformation initiatives, promoting Scrum best practices, structured backlog refinement, and iterative delivery models across teams of 10–15 members.
- Facilitated sprint ceremonies including planning, retrospectives, and daily stand-ups, fostering a culture of accountability and continuous improvement.
- Drove process standardization efforts to reduce communication gaps between development and operations teams, improving cross-team alignment and reducing rework by 15%.
Education
B.E. - Computer Engineering
RGTU
Bhopal, India06-2017
M.Tech - Computer Science
RGTU
Bhopal, India06-2017
Skills
Agentic AI
LLM
RAGS
Sprint planning & release management
KPI definition & tracking
Basic architecture & API knowledge
Requirements Discovery & Value Prioritization
Value-Based Backlog Prioritization (WSJF, MoSCoW)
Business Case Development & ROI Analysis
Jira
Confluence
Langchain
AWS
Python
Lightning experience
Dashboard development
Certification
Salesforce Certified Administrator
Timeline
Senior Salesforce Consultant
Deloitte India
07.2022 - Current
Consultant / Business Analyst
MTX Group Inc.
05.2020 - 06.2022
Systems Engineer
Tata Consultancy Services
12.2017 - 04.2020
B.E. - Computer Engineering
RGTU
M.Tech - Computer Science
RGTU