Varsha Jha

• Is in-charge of handling inbound email, phone and chat contacts from self-service Advertisers and uses best judgement, research and probing questions to understand the Advertisers' issue, uses knowledge and Standard Operating Procedure (SOP) guidance to provide prompt and accurate solutions to the issues raised by the Advertiser
• Strong interpersonal skills to maintain fluent conversations with Advertisers.
• Demonstrates excellent time-management skills while using departmental resources, tool, policies and procedures.
• Proactively reports operational challenges to manager/team lead and escalates to the right contacts.
• Consulting with the Advertisers to resolve their queries/concerns and unblocking them and anticipates their needs and offers recommendations to grow their business

• Revamped Amazon catalog by incorporating new grocery items, maintaining accurate product descriptions, images, and pricing details.
• Reviewed and analyzed existing catalog entries to detect discrepancies, inaccuracies, or missing details.
• Engaged with vendors and suppliers to obtain product data and secure compliance with Amazon's listing requirements.
• Sustained catalog accuracy through consistent updates of product information, incorporating specifications, features, and availability.
• Rectified catalog discrepancies and issues promptly to enhance shopping experience for customers.
• Reviewed sales and performance metrics for listed items, generating data-informed recommendations for optimization and advancement.
• Engaged in cross-functional teamwork to devise and implement strategies aimed at catalog improvement and growth.
• Evaluated industry trends, competitor products, and customer demands to enhance catalog decisions and initiatives.

• Handled HR-related inbound and outbound calls from Amazon employees. Recorded all inquiries in Panorama and Trouble Ticketing tool for reference. Addressed employee queries promptly by managing tickets effectively.
• Responding to questions about policies and programs encompassing benefits, attendance, payroll deductions, etc.

• Proven ability to evaluate high-risk entities, enforce global compliance policies, and collaborate cross-functionally with legal, compliance, and vendor teams. Experienced in content, and entity-level due diligence, lifecycle tracking, and violation mitigation, reducing risk exposure and ensuring process integrity.
• Orchestrated with Global Team of policy, program, Engineering, legal and other teams to prevent violating content from appearing on prime Video.
• With cutting edge tools and technology, evaluating abuse trends and quality and develop workflows and processes that maintain our quality/community guidelines.
• Reviewing decisions about the appropriateness of different content, including considerations of cultural and political sensitivities.
• Navigating with Global Legal Framework by enforcing Worldwide policies, enhancing the prime video experience for the customers worldwide.
• Gather, analyze and utilize relevant data to develop ways to improve the overall prime video experience.
• Collaborated on a short-term data labelling project. Facilitated the science team
• Incorporate data into artificial intelligence, the primary objective is to categorize the data.
• Collaborated with cross-functional teams to gather and analyze business requirements, translating them into actionable tasks and deliver results.

KEY EXPERTISE & CORE ACCOMPLISHMENTS

Content Policy Enforcement Operational Workflow Optimization Stakeholder Management

Regulatory Compliance Global Content Standards Training & Quality Control

Content Risk Management Content Sensitivity Evaluation Data Analysis & Reporting

• Organized guest speaker events featuring industry professionals to share practical applications of public speaking skills in workplace
• Developed supportive educational setting encouraging open communication and peer-to-peer feedback among students.
• Incorporated real-world examples into lessons to demonstrate significance of effective communication across diverse industries.
• Improved students' public speaking proficiency via immersive and hands-on workshop sessions.