Dynamic professional with comprehensive experience in Amazon's advertising ecosystem, customer support, and transportation logistics. Known for driving operational efficiencies and leading cross-functional projects to success. Adept at simplifying complex challenges, I aim to leverage my skill set in a dynamic role to foster innovation and make a significant impact.
Hi, I’m
Mohammed Suleman
Advertiser Support Associate
Hyderabad
Summary
Overview
3
years of professional experience
Work History
AmazonHyderabad
Advertiser Support Associate
03.2023 - Current
Job overview
- Drove Advertising and Operational Excellence: Managed a broad array of advertising and operational initiatives, significantly enhancing financial accuracy and boosting operational efficiency across the board.
- Elevated Campaign Visibility and Performance: Crafted and implemented strategic plans to augment advertising campaign visibility, leading to marked improvements in campaign performance and advertiser engagement.
- Expert Advertiser Support: Delivered high-level support for global advertiser escalations, effectively resolving complex issues and substantially enhancing advertiser satisfaction.
- Innovative Campaign Recommendations: Pioneered the recommendation of campaigns and keywords, achieving a 60% to 80% adoption rate among advertisers while maintaining required volume levels. This strategic input garnered positive feedback from advertisers, highlighting the effectiveness and relevance of the suggestions.
- Exceptional Advertiser Relations: Earned a "Wow" acknowledgment from an advertiser for going above and beyond in assistance, which underscored my commitment to outstanding service and advertiser satisfaction. This recognition reflects my ability to exceed expectations and solidify positive relationships with key stakeholders.
AmazonHyderabad
Transportation Specialist
09.2022 - 03.2023
Job overview
- Managed Logistics Operations: Handled over 6,000 logistics requests during tenure, scheduling loads efficiently in critical situations and maintaining a productivity rate of 95% to 120%.
- Cross-Functional Communication and Problem Solving: Enhanced communication across teams, significantly improving problem resolution and logistics operations efficiency. Developed and implemented strategies that addressed and minimized operational delays, contributing to smoother logistics workflows.
- Innovative Load Tracking Dashboard Implementation: Identified a recurring issue with empty trailer carts, which impacted logistics efficiency by 40% to 50%. Suggested and helped in the development of a load tracking dashboard that improved the tracking and allocation of loads by up to 80%. This tool will also provide the valuable insights into cart availability at Fulfillment Centers (FCs) and Delivery Stations, facilitating better resource management and reducing delays caused by insufficient carts.
24/7.aiHyderabad
Digital Interaction Advisor
02.2021 - 09.2022
Job overview
- Delivered comprehensive support for AT&T and Kohl's: Handled 3,000+ customer inquiries with a 98% satisfaction rate, significantly reducing repeat contact rates by 25%.
- Resolved payment issues and processed refunds: Managed payment discrepancies and processed over 800 credit balance refunds, leading to a 5% reduction in customer complaints related to billing.
- Handled login issues and card inquiries: Addressed and resolved login and card-related issues for over 2,000 customers, enhancing account security and customer trust.
- Checked for fraud and raised requests for order intercept: Contributed to a 30% decrease in fraudulent transactions by implementing more stringent fraud checks and proactive order intercepts.
Education
Elixir Pro EngineeringHyderabad
Training from Quality Control And Safety Technologies
09-2019
University Overview
- Completed continuing education in QA/QC Mechanical
- Conducted QA/QC inspections, focusing on safety and compliance with industry standards.
Springfield's College of Engineering A Technology Hyderabad
Bachelor of Technology from Mechanical Engineering
01-2019
University Overview
Skills
- Marketing and Advertising: Proficient in campaign planning, management, and strategic brand promotion
- Logistics and Supply Chain Management: Skilled in transportation planning, logistics analysis, and efficient supply chain operations
- Customer Service and Communication: Exceptional in resolving customer inquiries and providing comprehensive support
- Project Management: Effective at schedule management, multitasking, and enhancing operational efficiency
- Technical Proficiencies: Advanced in Microsoft Excel for data analysis and process optimization
Languages
English
First Language
Hindi
Proficient (C2)
C2
Telugu
Intermediate (B1)
B1
Urdu
Advanced (C1)
C1
Accomplishments
Accomplishments
- Received Recognition and Rewards (RnR) awards for exceptional performance and outstanding contribution during peak season while working as Transportation Specialist.
Timeline
Advertiser Support Associate
Amazon
03.2023 - Current
Transportation Specialist
Amazon
09.2022 - 03.2023
Digital Interaction Advisor
24/7.ai
02.2021 - 09.2022
Elixir Pro Engineering
Training from Quality Control And Safety Technologies
Springfield's College of Engineering A Technology
Bachelor of Technology from Mechanical Engineering
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