Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Varsha Joshi

Varsha Joshi

Summary

Dynamic Accounts Receivable specialist with a strong background in managing high-value portfolios, reducing days sales outstanding (DSO), and leading process improvements. Demonstrated excellence in client handling, dispute resolution, and financial reporting. Skilled at working cross- functionally and mentoring teams. Successfully represented the organization onsite in the USA, strengthening client partnership and driving operation success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Senior Process Executive

Cognizant Technology Solutions
04.2024 - Current
  • Managing collections for US-based clients, handling over 400 accounts monthly.
  • Improved recovery rate by 15% through enhanced client follow-ups.
  • Collaborated with cross-functional teams to resolve disputes and ensure timely payments.
  • Handled end-to-end accounts receivable collections for a US-based healthcare client, managing a portfolio worth over $5 million.
  • Utilised tools like SAP, Oracle, and AWS to efficiently track collection activities, disputes, and escalations.
  • Achieved an 85% collection rate consistently for three consecutive quarters.
  • Awarded 'Star Performer of the Quarter' for exceptional performance in cash collection targets.

Process Associate

Genpact
12.2015 - 07.2019
  • Managed billings, rejections, and cash applications for a leading US-based client across multiple regions.
  • Travelled onsite to the United States to support process stabilisation, client interaction, and transition activities.
  • Worked closely with cross-functional teams to resolve discrepancies, improve customer satisfaction, and enhance overall service quality.
  • Trained offshore team members post-on-site transition to ensure process continuity and best practice adoption.
  • Received multiple 'Spot Awards' for outstanding contributions towards process improvements and client satisfaction.

Education

Bachelor of Technology - Electrical Engineering

Vidya Vikas Institute Of Technology
Hyderabad, India
05-2015

Skills

  • Client Relationship Management
  • Team collaboration
  • Process improvement mindset
  • Problem-solving
  • Prompt Engineering
  • Artificial Intelligence
  • Dispute management
  • SAP
  • Oracle financials
  • Microsoft Excel

Certification

Got Certificates for AI and Prompt engineering from Cognizant

Timeline

Senior Process Executive

Cognizant Technology Solutions
04.2024 - Current

Process Associate

Genpact
12.2015 - 07.2019

Bachelor of Technology - Electrical Engineering

Vidya Vikas Institute Of Technology

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Varsha Joshi