With over 3 years of expertise in iOS development, software documentation, and business analysis, I bring a unique blend of technical acumen and business insight. Proficient in crafting comprehensive technical and API documentation, business process models, and performing in-depth requirement analyses. Known for seamlessly bridging the gap between technical teams and business stakeholders, ensuring clear, efficient, and impactful communication.
Overview
3
3
years of professional experience
6
6
Certifications
3
3
Languages
Work History
Jr. Software Engineer
Concentrix Services India Private Limited
07.2021 - 11.2024
Supported and maintained iOS applications for clients, contributing to coding, debugging, testing and focusing on performance, usability, reliability, optimization and feature enhancements.
Created high-quality technical documentation, including API reference guides, user manuals, and release notes for internal and external users.
Collaborated with business stakeholders to gather, analyze, and document requirements for software enhancements.
Implemented new features and enhancements, ensuring compatibility with the latest iOS versions and also used to do Xcode migration whenever required.
Acted as a Technical Analyst, triaging and analyzing issues using BrowserStack and AppCenter. Documented findings in Jira to improve clarity for clients and developers.
Assisted in process improvement initiatives, helping teams streamline workflows and improve documentation processes.
Conducted requirement analysis sessions with stakeholders, ensuring alignment between technical teams and business needs.
Analyzed crash reports and logs, reducing crash rates by 20% through proactive debugging and issue resolution.
Optimized documentation strategies, making it easier for developers, QA teams, and business units to access and understand key information.
Worked closely with QA teams to execute testing protocols and resolve identified issues, contributing to decrease in bugs and create a report post launch.
Collaborated with cross-functional teams including designers, product managers and QA engineers to deliver high-quality software products.
Reaching out to clients, connecting with them and understanding their requirements and solving their concerns.
Education
Master of Science - Computer Science
Christ College
Irinjalakuda, India
04.2001 -
Bachelor of Science - Computer Applications
St.Thomas College
Thrissur, India
04.2001 -
Skills
Software Documentation: API Documentation, User Manuals, Release Notes, ReadMe Files, Confluence Documentation
Deputy Manager (PBI Developer) – IT Services at Concentrix Services India Private LimitedDeputy Manager (PBI Developer) – IT Services at Concentrix Services India Private Limited