Varsha M
Senior Associate Consultant
Bengaluru
Summary
I’m a Senior Associate Consultant at Infosys with experience in database administration, functional consulting, and cross-team coordination. I’m currently pursuing the Executive General Management Program (EGMP) at IIM Bangalore to strengthen my strategic and business capabilities. With a strong interest in functional roles, I’m actively seeking an Assistant Manager position where I can apply my skills to drive process improvements and business impact.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Senior Associate Consultant
Infosys
Bangalore
10.2024 - Current
- Internal Strategic Initiative – Reporting to Principal Consultant.
- Conducted skill analysis and resource allocation for 1000+ employees to improve project staffing and utilization.
- Developed a process flow monitoring tool to evaluate team efficiency and support performance reviews.
- Tracked and analyzed KPIs , identifying gaps and aligning performance with departmental goals.
- Organized ServiceNow best practices training and supported Agile delivery through sprint monitoring and coordination.
Associate Consultant
Infosys Ltd.
Bangalore
01.2023 - 09.2024
- Client: HCSC (Health Care Service Corporation) , Role: Functional Consultant / Business Analyst.
- Collected and translated user requirements into clear user stories for the development team.
- Reported daily testing status and ensured alignment between QA and development progress.
- Collaborated with clients, developers, and testers to triage and resolve system issues .
- Identified and maintained test cases for Smoke and Regression testing cycles. Analyzed and logged defects in Jira , ensuring timely follow-up and closure.
Senior Systems Engineer
Infosys Ltd.
Bangalore
10.2021 - 12.2022
- Promoted to a senior role and continued managing MSSQL databases with expanded responsibilities in automation, mentoring junior team members, and handling more complex incidents.
- Led performance tuning, advanced patch management, and implemented monitoring enhancements using Splunk.
- Mentored junior DBAs and onboarded new team members by documenting SOPs and conducting knowledge-sharing sessions.
- Collaborated with cross-functional teams to manage critical production issues and ensure smooth execution of major deployments .
- Performed root cause analysis to provide resolutions for production issues.
System Engineer
Infosys Ltd.
Bangalore
03.2020 - 09.2021
- Managed Oracle and MSSQL databases for a US-based client, ensuring performance, availability, and reliability.
- Monitored system health using Splunk and handled incidents via ServiceNow , consistently ranking among the top 3 ticket resolvers for two quarters.
- Supported routine and emergency upgrades , including backups, patching, and validation checks.
- Created scheduled reports and collaborated with cross-functional teams to troubleshoot issues and ensure smooth operations.
- Documented operational procedures including run books, monitoring checklists , and incident handling steps.
- Tools & Technologies: MSSQL, Oracle, ServiceNow, Splunk, Windows Server.
System Engineer Trainee
Infosys Ltd.
Mysore
09.2019 - 02.2020
- Successfully completed Infosys’ 6-month residential training program, comprising generic training and stream-specific specialization in database administration and infrastructure management.
- Gained hands-on experience with MS SQL Server and Oracle 12c , including backup & recovery, performance monitoring, patching, and upgrade procedures.
- Acquired foundational knowledge in Unix Shell Scripting , PowerShell , SAP Basis Administration , and ITIL process frameworks .
- Developed working knowledge of Database Management Systems (DBMS) and Object-Oriented Programming (OOP) .
- Completed modules on IMS Overview & Fundamentals of Network , reinforcing understanding of enterprise IT infrastructure.
Education
Executive General Management Programme -
Indian Institute of Management
Bengaluru, India11-2025
Bachelor of Engineering - Electronics And Communication Engineering
Adichunchanagiri Institute of Technology
Chikmaglur07-2019
Skills
Teamwork mindset
Business analysis
Process optimisation
Team leadership & development
Client relationships
Work Planning and Prioritisation
Customer relationship management
Resource allocation
Requirements gathering
Project analysis
Performance tracking
Certification
ServiceNow system administrator(CSA)
Timeline
Senior Associate Consultant
Infosys
10.2024 - Current
Associate Consultant
Infosys Ltd.
01.2023 - 09.2024
Senior Systems Engineer
Infosys Ltd.
10.2021 - 12.2022
System Engineer
Infosys Ltd.
03.2020 - 09.2021
System Engineer Trainee
Infosys Ltd.
09.2019 - 02.2020
Executive General Management Programme -
Indian Institute of Management
Bachelor of Engineering - Electronics And Communication Engineering
Adichunchanagiri Institute of Technology