Varsha Murarka
Master's in Business Management
Ranchi,JH
Summary
Recent graduate of Cardiff Business School, Cardiff University, with an MSc in Business Management. Strong foundation in strategic planning, financial analysis, and marketing management. Consistently demonstrated ability to enhance business performance and drive growth through innovative solutions and data-driven decision-making. Eager to apply analytical and leadership skills in a challenging role within management consulting. Holds the right to work in the UK, further adding to qualifications for this position.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Meeting and Event Operations Assistant
Park Plaza Cardiff
11.2023 - 4 2024
- Supported efficient functioning of the banquets department, focusing on delivering exceptional guest service and cash billing while working in a fast-paced environment, and handling pressure
- Team collaboration to meet and exceed guest expectations, responding promptly to inquiries and handling difficult customer complaints by honing problem-solving and responsibility-taking skills
- Partnered with superiors to control costs, manage inventory, and enhance productivity and performance, which increased profits by 20%
Hospitality Specialist
Ivy Asia Cardiff
03.2024 - 08.2024
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Established and maintained relationships with key customers to promote satisfaction and loyalty.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
Trade Market Representative
BE Smart Exim
01.2022 - 12.2022
- Conducted thorough research and approached prospective customers to expand business opportunities
- Assisted importers and exporters in reaching international markets, facilitating global trade
- Performed current market research and data collection to inform strategic decisions
- Managed projects related to import and export activities, ensuring efficient and effective operations.
Customer Service Manager
RSMK DÉCOR
04.2019 - 03.2022
- Managed and supervised a team of customer service representatives to maintain high standards of service
- Provided comprehensive training and ongoing guidance to team members, ensuring they possessed the skills and knowledge to assist customers effectively
- Facilitated effective communication within the customer service team and with other departments to ensure seamless operations
- Addressed client concerns and provided expert advice on home décor solutions, including home upgrades, lifestyle enhancements, and furnishing ideas.
Education
MSc in Business Management - Business Management
Cardiff Business School, Cardiff University
Cardiff, United Kingdom 05.2024 - 09.2025
Bachelors in Commerce (Honors) - undefined
J.D. Birla Institute, Kolkata, Jadavpur University
07.2019 - 07.2022
Skills
Business Analyst
Certification
Business Analyst Certification
Languages
English (native or advanced proficiency)
Hindi (native)
Timeline
MSc in Business Management - Business Management
Cardiff Business School, Cardiff University
05.2024 - 09.2025
Hospitality Specialist
Ivy Asia Cardiff
03.2024 - 08.2024
Meeting and Event Operations Assistant
Park Plaza Cardiff
11.2023 - 4 2024
Trade Market Representative
BE Smart Exim
01.2022 - 12.2022
Bachelors in Commerce (Honors) - undefined
J.D. Birla Institute, Kolkata, Jadavpur University
07.2019 - 07.2022
Customer Service Manager
RSMK DÉCOR
04.2019 - 03.2022
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