Varsha S
Bengaluru
Summary
IT professional with expertise in service operations and end-user support across Windows and macOS environments. Proficient in Office365, JAMF, Intune, and VMware, delivering effective technical support and user onboarding. Recognized for strong communication skills and a collaborative approach, consistently enhancing end-user satisfaction and process improvement. Committed to continuous learning and contributing to innovative organizations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Service Operations
Microsoft India (R&D) Pvt. Ltd
Bengaluru
06.2022 - Current
- Facilitating the migration from Xandr to Microsoft environments.
- Resolving VMware-related issues and managing Office365 administration.
- Handling Jira tickets and troubleshooting Mac/Windows user issues.
- Supporting collaboration tools: SonicWALL, Jira, Confluence, Slack, VMware.
- Onboarding Microsoft collaborators to Xandr systems.
- Managing IT assets and coordinating with vendors for procurement and repairs.
Sr. Associate – Desktop Support
Xandr India Ltd
Bengaluru
08.2021 - 06.2022
- Laptop setup and configuration for new hires (Mac/Windows).
- Device enrollment and management using JAMF/Intune.
- Office365 administration and VMware Fusion setup.
- Asset tracking and vendor coordination for repairs and logistics.
Sr. Associate – Infrastructure
Sutherland Global Services
Bengaluru
05.2020 - 08.2021
- Provisioning SaaS app access and managing Mac inventory via JAMF Pro.
- Troubleshooting macOS issues and configuring devices for new joiners.
- Managing device lifecycle including enrollment, retirement, and wiping.
Technical Support Executive (Data Services)
Concentrix
Bengaluru
09.2017 - 04.2020
- Company Overview: Client: Intuit
- Technical troubleshooting of QuickBooks (Mac/PC) and SQL data recovery.
- Setting up multi-user QuickBooks environments and supporting data migrations.
- Maintaining enterprise database accuracy and managing escalations.
- Client: Intuit
Technical Support Representative
Sutherland Global Services
Chennai
03.2015 - 08.2017
- Company Overview: Client: AT&T Connectech
- Remote support for Mac and PC including email configuration and OS upgrades.
- Assisting users with Bootcamp, virtual boxes, and malware removal.
- Client: AT&T Connectech
Senior Technical Associate
Wipro Limited
Kolkata
02.2011 - 10.2014
- Company Overview: Client: British Telecom
- Broadband connectivity support and field issue resolution.
- Handling escalations and acting as POC for complex cases.
- Client: British Telecom
Education
Bachelor of Arts -
IGNOU
01-2023
Higher Secondary -
Tinplate Union Inter Women’s College
01-2009
Matriculation -
St. Joseph’s High School
01-2006
Skills
- Office 365 administration
- Jamf Pro and Intune
- vmware fusion
- MacOS and Windows support
- Jira and Confluence
- SaaS application support and provisioning
- IT asset management
- User training and onboarding
- Vendor coordination
- Problem solving
- Python
- Visual Studio
- docker
- Kubernetes
- Windows Server
- Azure cloud
Certification
- Microsoft Certified: Azure Fundamentals
- Microsoft 365 Certified: Fundamentals
Disclaimer
I hereby declare that the above-mentioned information is true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Telugu
Personal Information
- Date of Birth: 07/31/90
- Gender: Female
- Nationality: Indian
Timeline
IT Service Operations
Microsoft India (R&D) Pvt. Ltd
06.2022 - Current
Sr. Associate – Desktop Support
Xandr India Ltd
08.2021 - 06.2022
Sr. Associate – Infrastructure
Sutherland Global Services
05.2020 - 08.2021
Technical Support Executive (Data Services)
Concentrix
09.2017 - 04.2020
Technical Support Representative
Sutherland Global Services
03.2015 - 08.2017
Senior Technical Associate
Wipro Limited
02.2011 - 10.2014
Bachelor of Arts -
IGNOU
Higher Secondary -
Tinplate Union Inter Women’s College
Matriculation -
St. Joseph’s High School
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